Selina Garcia
Norbury,London
Summary
Accomplished professional with a strong foundation in leadership and management, specialising in strategic planning and implementation. Demonstrates expertise in operational efficiency and stakeholder engagement, with a proven track record of enhancing process optimisation and risk management. Adept at analytical problem-solving, effective mentoring, and cross-functional collaboration to drive growth initiatives. Committed to training and development, ensuring team supervision aligns with client and risk issue management objectives. Aspires to leverage skills in presentation to further organisational success.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work history
Director, Business Manager covering Growth & Efficiency (G&E)
UBS Wealth Management
London
2008.04 - 2025.08
- Led design and implementation of new Payments Desk service team of 10 in 2022, enhancing growth and efficiency.
- Managed team of 22 individuals, including seven direct reports and 15 second line reports until August 2024.
- Oversee Business Management and Junior Talent in Jersey, fostering development and alignment with London program. Line managing a Business manager and junior talent including interns, apprentices and GTPs.
- Created Junior Talent programme in Jersey, ensuring integration with initiatives in London.
- Collaborated with Senior Management to establish strategic priorities and guarantee execution.
- Served as primary contact for client, process, and risk issues within segment.
- Prepared and presented business cases to stakeholders for new initiatives and processes.
- Utilised analytical skills to identify operational challenges and propose effective solutions.
Business Manager to Affluent
UBS Wealth Management
2017.01 - 2019.01
- Managed a team of eight Client Advisor Assistants to ensure optimal service delivery.
- Implemented strategic service model changes, resulting in increased efficiency and cost savings.
- Defined and developed a new role within the team to enhance operational effectiveness.
- Oversaw appropriate client allocation and servicing during staff transitions.
- Acted as primary contact for client and risk-related issues.
- Trained and managed a new service offering within Wealth Management to improve overall efficiency.
Front Office Risk Manager
UBS Wealth Management
2008.01 - 2017.01
- Conducted presentations on current risk topics to front office quarterly.
- Developed and reported on risk controls and metrics for all management levels.
- Trained employees on effective risk controls and comprehensive Risk Framework.
- Implemented new procedures and policies to enhance risk management.
- Investigated and reported incidents affecting business operations.
- Monitored Cross Border Training compliance at the location.
- Delivered Risk onboarding training for new joiners, ensuring thorough understanding.
Project Support Office Administrator
Barclays
London
2007.12 - 2008.04
Project Team Assistant & PA
BBC
London
2007.05 - 2007.11
Personal Assistant to two Outsourcing Directors
Deutsche Bank
London
2006.10 - 2007.05
Executive Assistant & Administration Support
European Bank for Reconstruction & Development
London
2006.05 - 2006.09
Administration Officer
City of Belmont - Technical Services
2006.03 - 2006.05
PA to the Acting Director of Aged Policy
Department of Health Aged Care Policy
2006.02 - 2006.03
Marketing Assistant
Buck Consultants
London
2005.08 - 2005.11
National Marketing Manager
Diggers Australia Pty Ltd
2001.07 - 2005.06
- Designed adverts, promotional materials, and a webpage to enhance visibility.
- Prepared and distributed monthly sales reports for performance tracking.
- Developed product information to support marketing efforts.
- Maintained and updated customer databases to ensure data accuracy.
- Organised and attended trade shows to promote products and network with clients.
- Supported national Sales team by assisting with client queries and needs.
- Prepared submissions and tenders to secure new business opportunities.
Education
Investment Operations Certificate -
CISI
2013.01 - 2013.01
Bachelor of Business - Marketing and Public Relations
Edith Cowan University
1997.01 - 2000.06
High School -
Cannington Senior High School
1992.01 - 1996.01
Skills
- Leadership and Management
- Strategic Planning and Implementation
- Operational Efficiency
- Stakeholder Engagement
- Analytical and Problem-Solving
- Training and Development
- Client and Risk Issue Management
- Team supervision
- Risk management
- Process optimisation
- Presentation skills
- Cross-functional collaboration
- Effective mentoring
- Growth initiatives
Timeline
Business Manager to Affluent
UBS Wealth Management
2017.01 - 2019.01
Investment Operations Certificate -
CISI
2013.01 - 2013.01
Director, Business Manager covering Growth & Efficiency (G&E)
UBS Wealth Management
2008.04 - 2025.08
Front Office Risk Manager
UBS Wealth Management
2008.01 - 2017.01
Project Support Office Administrator
Barclays
2007.12 - 2008.04
Project Team Assistant & PA
BBC
2007.05 - 2007.11
Personal Assistant to two Outsourcing Directors
Deutsche Bank
2006.10 - 2007.05
Executive Assistant & Administration Support
European Bank for Reconstruction & Development
2006.05 - 2006.09
Administration Officer
City of Belmont - Technical Services
2006.03 - 2006.05
PA to the Acting Director of Aged Policy
Department of Health Aged Care Policy
2006.02 - 2006.03
Marketing Assistant
Buck Consultants
2005.08 - 2005.11
National Marketing Manager
Diggers Australia Pty Ltd
2001.07 - 2005.06
Bachelor of Business - Marketing and Public Relations
Edith Cowan University
1997.01 - 2000.06
High School -
Cannington Senior High School
1992.01 - 1996.01