Selin Sara Jacob

She was one of the payroll administrators and processed 64-72 payrolls with varied volume and structure and had an opportunity to have hands-on experience in updating various other pension providers like Royal London, People's Pension, Now pension, Legal and General and True Potential apart from NEST and Smart Pension.

• Maintained full confidentiality whilst handling sensitive employee information.
• Managed employee records on database to maintain accuracy and updated information.
• Responded to enquiries and provided information regarding payroll related matters.
• Determined holiday pay entitlements with precision, maintaining compliance.
• Updated employee pay information to reflect correct base pay and special entitlements, salary sacrifices and other deductions.
• Traced previous payroll transactions to identify and correct errors.
• Processed and submitted EPS for CIS suffered, CIS Returns.

• She was the primary point of contact for all new clients and all new staff
• Initially, she sorted and organised client files and folders in alphabetical order for easy access
• Further, she has created a spreadsheet to track the upcoming accounts and confirmation due dates for all active clients
• Later, she placed it in our shared repository folder for everyone’s reference and to add any new updates thereafter
• And records invoices and bills to pay to Xero software
• As a payroll assistant, she has hands-on experience with BrightPay, Payroll Manager, Nest, and SmartPension software
• She was the primary point of contact to process the payroll on a weekly and monthly basis for 7 clients, which was about 736 employees in total, but when there was any shortage of staff, she handled 9 clients in total, which included four weekly employees, which was about 850 employees in total
• Respond to all employee inquiries related to payroll
• Therefore, it was a brownie point to create a strong rapport with the clients
• When she started off, the ex-employee was on medical leave, so he missed updating the pension contribution for a few employees who underwent a transition from a monthly to a weekly payroll group
• Therefore, she got an opportunity to create an exemptional schedule within Nest Pension and rectify the error
• Maintains payroll information by collecting, calculating, and entering data into the payroll system; and retrieves reports that include BACS files
• And obtains additional information in forms that are specifically tailored to the needs of the client
• She could save a lot of time by proactively initiating the automation of pension contributions in BrightPay.

• Encouraged social interaction for improved mental health amongst residents.
• Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
• Assisted with mobility to ensure safety and prevent accidents.
• Offered companionship to reduce feelings of loneliness in patients.
• Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
• Maintained hygienic living environments through regular cleaning.
• Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
• Aided clients with bedtime routines, washing and dressing.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
• Worked collaboratively with other carers to provide comprehensive service.

• Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
• Adhered to strict hygiene practices while handling food ensuring safety at all times.
• Flexibly took on various roles to support workflow.
• Ensured customer satisfaction with prompt and accurate order fulfillment.
• Facilitated smooth flow of customers by effectively managing queues during rush hours.