Handicrafts
Selen Erdogan
Bristol
Summary
Motivated graduate obtained an MSc degree in Marketing Communications with Distinction at UWE Bristol and Bachelor's in Sociology at Anadolu University. Adept at prepping resources, equipment, and materials for research. Skilled in maintaining impeccable cleanliness in hospitality setting, now looking to transition into new field, care assistances. Developed expertise in efficient guest satisfaction and attention to detail. Prepared to bring these transferrable skills to different professional environment.
Overview
19
19
years of professional experience
4
4
Languages
4
4
years of post-secondary education
Work History
Housekeeping Room Attendant
Quarter Ltd
06.2024 - 09.2024
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Housekeeping Room Attendant
Airbnb
09.2022 - 09.2023
- Enhanced guest satisfaction by over 20% maintaining clean and well-stocked rooms in timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported front desk team by promptly addressing guest requests and concerns, fostering welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sorted, laundered and put away various laundry items
- Restocked cleaning storage cabinets, carts and baskets for easy use
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Marketing and Sales Representative
MHE Fitness
10.2020 - 09.2022
- Promoted and marketed training programs in fitness department.
- Increased sales of training services and fitness equipment by 10%.
- Developed client relationships and ensured customer satisfaction.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks
- Increased customer satisfaction by addressing and resolving complaints in timely manner
Sales and Marketing Specialist
Maya Clinic
11.2019 - 10.2020
- Created informative product presentations and conducted training sessions for both internal staff and external partners.
- Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
- Followed through with leads to close sales over 50 customer calls per day, in office and during external consumer engagements.
- Established strong relationships with clients through exceptional customer service and communication skills.
- Created informative product presentations and conducted training sessions for both internal staff and external partners
Training Specialist
Yıldızlar Yatırım Holding
11.2016 - 09.2019
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering culture of continuous learning.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Established mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance by 10%.
Marketing and Sales Representative
Freelancer
02.2012 - 09.2016
- Marketing designed handicraft products to firms who use these products for promoting their employees. Increased creativity in design by 10% every year.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Managed diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
Assistant Training Specialist
Turkish Telecommunication Company
12.2008 - 02.2012
- Developed lesson plans, instructional materials and written practice test for training courses, increased reach to programs by 15%.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Established mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering culture of continuous learning.
Promotion Specialist
İSMEK
10.2005 - 11.2008
- Optimized website content to improve search engine rankings and enhance user experience by 20%.
- Developed creative marketing strategies for increased brand visibility and recognition.
- Kept abreast of industry news, competitor activity, and emerging trends in order to adapt promotion strategies accordingly.
- Collaborated with cross-functional teams to design and execute successful promotions
Education
Master of Arts - Marketing Communications
University of The West of England Bristol
Bristol, United Kingdom 09.2023 - 11.2024
Bachelor of Arts - Sociology
Anadolu University
Eskişehir 10.2014 - 07.2017
Bachelor of Science - Industrial Engineering
Dogus University
Istanbul 04.2001 -
Skills
Data Collection
Interests
Painting and Design
Swimming
Riding a Bike
Learning Languages
Fitness and Wellbeing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Housekeeping Room Attendant
Quarter Ltd
06.2024 - 09.2024
Master of Arts - Marketing Communications
University of The West of England Bristol
09.2023 - 11.2024
Housekeeping Room Attendant
Airbnb
09.2022 - 09.2023
Marketing and Sales Representative
MHE Fitness
10.2020 - 09.2022
Sales and Marketing Specialist
Maya Clinic
11.2019 - 10.2020
Training Specialist
Yıldızlar Yatırım Holding
11.2016 - 09.2019
Bachelor of Arts - Sociology
Anadolu University
10.2014 - 07.2017
Marketing and Sales Representative
Freelancer
02.2012 - 09.2016
Assistant Training Specialist
Turkish Telecommunication Company
12.2008 - 02.2012
Promotion Specialist
İSMEK
10.2005 - 11.2008
Bachelor of Science - Industrial Engineering
Dogus University
04.2001 -
Languages
Turkish
Native language
English
Proficient
C2
Spanish
Elementary
A2
Italian
Beginner
A1
Personal Information
- Date of Birth: 03/19/1982
- Gender: Female
- Nationality: Republic of Turkey
- Driving License: B
Personal Information
- Date of Birth: 03/19/1982
- Gender: Female
- Nationality: Republic of Turkey
- Driving License: B
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