Selam Yohannes

A keen and motivated Customer Service Worker with a Level 2 Certificate in Customer Service and over 5 years’ experience of parenting. Eager to learn, work hard, and contribute in a busy environment. Skilled Head Cashier with robust experience in retail and customer service. Demonstrated strengths include leadership, multitasking, and problem-solving abilities. Proven track record of improvement in cash handling accuracy, fostering positive customer relationships, and training new cashiers for effective operations. Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

• Level 2 Certificate in Understanding Customer Service, in progress
• Entry Level 3 Certificate in English, Westminster Kingsway College, 01/01/15

setting up different kinds of areas and making sure the space is safe and secure, lead activities, supervising, and giving out refreshments, talking about people’s worries, building relationships with parents, carers, and other professionals, dealing with injuries and emergencies, making notes and keeping records, customer service skills, attention to detail, the ability to work well with others, sensitivity and understanding, patience and the ability to remain calm in stressful situations, the ability to accept criticism and work well under pressure, communication skills, active listening skills, the ability to use computers and software packages

English, Arabic, Available on request