Sejdi Meti
Bristol,Bristol
Summary
Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Goal-orientated Waiter driven to maximise revenue and productivity. Clear communicator with an adaptable and innovative approach. High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximising customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. A student, pursuing marketing field of study eager to apply knowledge and gain practical experience.
Overview
6
6
years of professional experience
Work history
Runner
George restaurant
bristol, bristol
2021.03 - 2022.07
- I deliver the meal to the customers
- Select the serving items that you want to use
- In hectic moments, I assisted with order taking
- I checked that no one was going without a beverage or a meal
- I contributed to general maintenance in the kitchen area.
- Kept tables clear of used crockery, glassware and cutlery.
- Checked customer IDs to confirm age before selling age-restricted products.
- Understood tasks with little instruction or supervision.
- Greeted customers, presented menus and shared information about available special items.
- Communicated clearly with colleagues at multiple levels.
- Stayed up to date on menu changes to accurately answer customer queries.
- Advised on food and drink choices based on customer preferences.
- Delivered friendly, attention and professional customer service while completing tasks.
- Collected supplies and delivered items for team members.
- Managed administrative tasks, including answering phone calls, taking messages and coordinating materials.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Waiter Bartender
Ciao Amici
Bristol
2022.02 - Current
- Provided clients with product recommendations based on their preferences, culinary pairings, and exclusive offers
- Acquired orders from servers and brought drinks to visitors
- Improved customer service through employee training, restaurant operations optimization, and speedy order issue resolution
- Enhanced client experience by genuine, upbeat, and enthusiastic service to every visitor
- Handled payments with cash, credit cards, and vouchers to expedite the procedure
- Welcomed and seated visitors to ensure efficient, first-rate service.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Prepared tables for guests and reset tables between customers.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Accurately took orders, making menu recommendations as appropriate.
- Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
- Advised customers on wine and beverage pairings with selected food items.
- Greeted customers, presented menus and shared information about available special items.
- Maintained bar stocks, replenishing daily as necessary.
- Kept tables clear of used crockery, glassware and cutlery.
- Prepared for closing by cleaning bar area and announcing last orders.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Displayed energy and enthusiasm in fast-paced environment.
- Worked flexible hours, covering nights, weekends and bank holidays.
Kitchen porter
Avenue cafe
bristol, Bristol
2022.02 - 2023.12
- Upheld consistently high standards of cleanliness to conform with food health and hygiene regulations.
- Prepared simple food items, freeing up cooks to focus on complex work.
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
- Provided flexible working hours to meet demands of peak restaurant hours, maintaining excellent food service provisions.
- Organised ingredients for planned dishes and associated garnishes.
- Operated mixers, cutters and special equipment following health and safety protocols.
- Cleaned food preparation and storage areas in line with schedule.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Assisted in preparation of meals to exact recipes.
- Checked dining area supplies and promptly replenished low stock.
- Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
- Cleared tables to remove dirty utensils and leftover food items.
- Reported defective kitchen equipment in line with procedure.
- Assisted senior kitchen teams with ingredients preparation, enabling readiness for next service.
- Assembled dishes and finalised plating of customer orders.
- Maintained up-to-date knowledge of menu offerings to handle customer queries.
- Improved service quality by working closely with kitchen staff to maintain smooth, efficient food preparation conditions.
- Observed health and hygiene standards to minimise food contamination.
- Washed, peeled and chopped vegetables to be used in dishes.
- Restocked chef workstations with fresh supplies throughout shifts.
- Maintained exceptional kitchen cleanliness in preparation for daily breakfast, lunch and dinner services.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Removed dirty dishes from public and dining areas, maintaining clean restaurant service environments.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
- Monitored storage temperature controls, keeping stored ingredients fresh.
- Took orders and portioned food for delivery to client tables.
Waiter
Bella Vista
Bristol
2021.04 - 2022.08
- Asked about the contentment of the guests, foresaw their requirements, and gladly accommodated ad hoc requests
- Reduced wait times at tables by promptly seating visitors and coordinating timely service
- Processed large numbers of food and drink orders quickly and amiably during busy hours
- In order to maintain spotless restaurant standards, tables were cleaned and rearranged with fresh service ware
- Maintained up-to-date menu knowledge to provide accurate and trustworthy assistance to customers
- Accurately recorded and confirmed reservations while answering phones in a courteous and timely manner
- Dishes and glasses washed by hand
- Carefully arranged substitute options in coordination with culinary experts for visitors with dietary restrictions
- Greeted new customers, answered initial questions and took drink orders
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests, and receive customer feedback.
- Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
- Organised seating for groups and guests with special needs.
- Processed payments and reduced customer wait times.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Driver
Prima fila
Montenegro
2018.06 - 2020.09
- Collected and delivered goods and materials
- Delivered goods and services to customers on time and made sure they were in excellent condition
- Engaged clients to create rapport and established long-term customer relationships through prompt and courteous service
- Accurately logged deliveries and expenses.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Selected most appropriate route, accounting for weather and road closures.
- Checked oil and tyre pressure to support reliable vehicle function.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Escorted elderly passengers and those with limited mobility from door-to-door.
- Stored passenger luggage and personal items to prevent damage.
- Arrived on time to customer appointments, maximising service efficiency.
- Applied positive customer service approach to increase satisfaction levels.
Education
Bachelor - Journalism
University of History and Philosophy
TiranaGCSEs - PRE-MASTERS DIPLOMA BUSINESS, LAW AND SOCIAL SCIENCES
University of West of England
Master of Business Administration - MsC Marketing Communications
University of west of England
Skills
- Flexible worker
- Eye for accuracy
- Quality focused
- Relationship building and management
- Highly motivated
- Multitasking
- Teamwork skills
- Fast learner
- Highly responsible and reliable
- Calm under pressure
- Emotional support and companionship
- Strong work ethic
- Time management
- Food preparation and safety
- Customer service
- Allergy awareness
- Food running
- Verbal communication
- Enthusiastic communicator
Timeline
Kitchen porter
Avenue cafe
2022.02 - 2023.12
Waiter Bartender
Ciao Amici
2022.02 - Current
Waiter
Bella Vista
2021.04 - 2022.08
Runner
George restaurant
2021.03 - 2022.07
Driver
Prima fila
2018.06 - 2020.09
Bachelor - Journalism
University of History and Philosophy
GCSEs - PRE-MASTERS DIPLOMA BUSINESS, LAW AND SOCIAL SCIENCES
University of West of England
Master of Business Administration - MsC Marketing Communications
University of west of England