SEIF Nyoka
Logistics/Cargo Agent
Coventry,UK
Summary
Dedicated and experienced Cargo Agent Professional with over 11 years of on-hand experience in Airport Operations. Equipped with skills and advanced knowledge in Cargo handling, Customer Service and Sales, seeking for an opportunity in an organization that promotes professionalism and growth. To acquire more skills and knowledge as well as to make use of the skills I have.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Cargo Handling Assistant
Emirates Sky Cargo
01.2014 - 02.2023
- Direct a team through the handling and processing of cargo, courier and mail activities in accordance with safety, quality and efficiency standards. Provide safety awareness briefings to assigned team so that work is carried out safely.
- Inspect, verify and count goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant standards and update information in Skychain with shipment details to enable customers to track the status of their shipment.
- Liaise with government authorities such as customs, health or police to ensure the timely movement of all cargo, courier and mail.
- Ensure at all times the handling of shipments of dangerous goods fully comply with the current edition of the IATA Dangerous Goods Regulations and that the handling of time and temperature sensitive/pharmaceutical shipments demonstrates compliance to the EU GDP requirements.
- Perform the process of acceptance, delivery, build-up and breakdown, monitoring of ULD/AWB and QRT on airside, with the required connection window.
- Plan the loading of cargo product into ULDs/bulk on the assigned aircraft in accordance with given priorities and the volume and payload available to achieve the optimum utilization of capacity.
- Advise and validate any deviations from planned cargo uplift requirements so that amendments can be implemented to minimize the impact of deviations on service standards and revenue generation.
- Inspect ULD?s and ancillary cargo equipment reporting deficiencies for defect rectification in order to maintain safety standards, prolong equipment life and reduce replacement costs.
- Check for and monitor cargo irregularities and discrepancies (damage, loss, etc.), initiate preventive/corrective actions to minimize costs rising from claims.
- Monitor the delivery times of cargo from the ramp to the warehouse and subsequent processing to assure quality standards in respect of customer service detailing deviations in order to maintain and enhance product quality.
Ground Handling Agent
Transguard Group Al Maktoum International Airport
01.2011 - 01.2014
- Accepting, Delivering, building-up and breaking down of courier consignments
- Controlling teams of Porters and Equipment Operators in the handling of all cargo and courier
- Processing all associated documentation manually to enable either Import or Export to be performed as instructed.
- Inspecting, validate and counting goods at every point of delivery, acceptance, breakdown and build-up.
- Documented cargo amount, weight and dimensions to maintain updated records.
- Dispatching and taking weights of cargo, storing goods in accordance with principal requirements
- Inspecting and confirming validity of all associated documentation to ensure the effective movement of all cargo.
- Handling of Military consignments, Uld loading and off loading
Sales Representative
Al Marai Campany
Jeddah , Saudi Arabia
02.2006 - 04.2008
- Resolved customer concerns promptly to maintain satisfaction.
- Built lasting relationships with clients through customer service interactions.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Accounted for all inventory and ordered new stock.
- Collected and processed payments.
- Answering customers inquiries regarding products and services.
- Managing, monitoring and scheduling customers appointments with sales team.
- Conducting market research and field survey for clients' products and services.
- Responded to telephone and in-person requests for information.
Education
Certificate in Basic Cargo and Dangerous Goods -
Emirates Aviation College
United Arab EmiratesCertificate - Cargo Product Knowledge and Documentation
Emirates Aviation College
United Arab EmiratesCertificate - Cargo Special Load and Ramp Handling Course
Emirates Aviation College
United Arab EmiratesCertificate - Aviation Security Awareness
Emirates Aviation College
United Arab EmiratesCertificate - Health and Safety
Emirates Aviation College
United Arab EmiratesKenya Certificate of Secondary -
Muguga High School
Nairobi Kenya 01.2001 - 11.2004
Kenya Certificate of Primary Education -
Sacred Heart Primary School
Mombasa Kenya /1992 - /2000
Certificate - Dubai Air Cargo System (DACS+)
Emirates Aviation College
United Arab Emirates 03.2011 - 06.2014
Certificate - Computer Operation
Data Network Institute
Mombasa (Kenya) 04.2001 - 05.2005
Skills
- Data Entry skills
- Customer Service
- Cargo Handling
- Computer Operation
- Materials handling and transport
- Assembly and production
- Safety compliance
- Shipping and receiving
- Communication skills
- Team building
Additional Information
HOBBIES AND INTERESTS
- Networking
- Researching
- Exploring
Languages
English
Fluent
Swahili
Fluent
Arabic
Elementary
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Cargo Handling Assistant
Emirates Sky Cargo
01.2014 - 02.2023
Certificate - Dubai Air Cargo System (DACS+)
Emirates Aviation College
03.2011 - 06.2014
Ground Handling Agent
Transguard Group Al Maktoum International Airport
01.2011 - 01.2014
Sales Representative
Al Marai Campany
02.2006 - 04.2008
Certificate - Computer Operation
Data Network Institute
04.2001 - 05.2005
Certificate in Basic Cargo and Dangerous Goods -
Emirates Aviation College
Certificate - Cargo Product Knowledge and Documentation
Emirates Aviation College
Certificate - Cargo Special Load and Ramp Handling Course
Emirates Aviation College
Certificate - Aviation Security Awareness
Emirates Aviation College
Certificate - Health and Safety
Emirates Aviation College
Kenya Certificate of Secondary -
Muguga High School
/2001 - /2004
Kenya Certificate of Primary Education -
Sacred Heart Primary School
/1992 - /2000
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