SEHRISH SIDDIQ

• Building rapport with patients
• Appropriate responses to patient needs
• Working under pressure both quickly and accurately
• Effective use of the NHS pathways software
• Taking and dealing with a high number of telephone calls from members of the public
• Communicating with a wide range of people including patients, relatives, representatives, colleagues, appropriate staff in local primary/secondary care services, social services, ambulance services, out of hours and other related services within the local health economy
• Delivering excellent customer service
• Dealing with a range of patients medical queries including urgent medical assistance
• Logging calls and updating information in the system in a timely and efficient manner using the in-house NHS Pathways software
• Escalate patient calls to a Clinical Advisor where appropriate
• Dispatch an ambulance in the case of an emergency or refer onto, or provide, information about other available services
• Meeting KPI Targets

To provide a range of clerical support services and general office duties to the department’s teams by ensuring that casenotes are complete with relevant documentation and investigation/test results.

To ensure patients are contacted in respect of offers of appointment dates and times

Assist in the upkeep of the departmental clinical information and general filing of correspondence.

To provide support and cover to other areas to the Business Unit/Division and to undertake other duties as requested.

Deal with queries in a timely manner via the telephone or face to face, escalate as appropriate.

Contact patients to offer them an appointment – outpatient or daycase. Provides overall casenote preparation and maintenance management service.

Requesting investigation and test results as identified at either the last attendance or on the referral letters and flagging missing items to clinic receptionists.

Include appropriate clinic outcome form to allow for the outcome of the consultation to be recorded (added to waiting list, discharged etc.) by clinic reception staff.

• Training new health advisors around the pathway system
• Auditing calls taken by the health advisors
• Filling out all relevant paperwork for new health advisors ready for the next coach
• Assisting Team Managers with audits for their teams

• Dealing with telephone/email enquiries
• Working the bookstore at events
• Minute taking at General Council Meetings on three Sundays throughout the year
• Banking cheques as required
• Catering, filing, ensuring fridge is stocked with milk in preparation for each morning, shredding, faxing, general scanning, archiving and photocopying as required
• Arrange meetings, taxis and accommodation as required
• Assisting with conference & events
• Receiving and sorting paperwork from the Accounts section in preparation for delivery of publications & letters
• Collating and mailing out materials for Courses, Conferences & Sale or Return goods
• Parcelling publications and other materials for delivery, recording outgoing post and filing copies of invoices and orders
• Receiving, checking, stacking incoming stock
• Re-producing out of print publications as requested
• Archiving and destruction of appropriate papers in line with accounting procedures
• Making sure legal deposit requests are fulfilled to the British library
• Taking part in the annual stock take
• Uploaded and maintain an electronic library system for the association’s mathematical journals
• Assist in maintenance and updating of associations' websites