Sehresh Fatima

· Managed import customs clearance for air, sea, and road shipments

· Created ETSF records and handled cargo release procedures

· Arranged cargo collections from major UK airports (Heathrow, Gatwick)

· Processed import documentation including invoices and customs paperwork

· Process T1 documents and import entries in line with UK customs regulations

· Completed job bookings and prepared files for invoicing

· Ensure accuracy of all entries in systems like ASM Sequoia or BoxTop

· Liaised with customers, suppliers, and freight agents to ensure smooth operations

· Responded to customer enquiries via email, phone, and messaging platforms

· Worked in a fast-paced environment, handling multiple shipments efficiently

· Coordinated air freight import/export shipments from booking to final delivery

· Prepared airway bills and ensured accurate shipping documentation

· Liaised with airlines, customers, and overseas agents for smooth operations

· Arranged collections and monitored shipment progress to meet deadlines

· Delivered excellent customer service by resolving shipment issues quickly

• Carried out routine clerical duties diligently, supporting smooth daily operations,.