Azish Umer

Provided administrative and learner-facing support for the delivery of accredited training programmes across the UK and internationally.

• Coordinated learner enrolments by reviewing submitted documents, checking eligibility, and ensuring accurate data entry into internal systems.
• Responded to learner queries professionally via email and phone, ensuring timely resolutions and maintaining a high standard of customer service.
• Delivered frontline support to learners via phone and email, resolving queries quickly and maintaining excellent customer satisfaction.
• Coordinated learner enrolment by reviewing documents, verifying eligibility, and entering accurate data into internal systems.
• Prepared, formatted, and issued course materials, assessments, and certificates in line with quality standards.
• Ensured all learner information was recorded accurately and remained compliant with GDPR and internal policies.
• Supported course leaders and operations teams to ensure smooth delivery of programmes across the UK.
• Handled sensitive learner information professionally and escalated concerns to senior staff when required

Delivered excellent customer service in a fast-paced retail environment, supporting store operations and ensuring compliance with Lidl's standards.

• Accurately handled payments and maintained high levels of attention to detail when processing transactions.
• Provided consistent, high-quality service to a diverse range of customers, adapting communication styles to meet individual needs.
• Supported the preparation and restocking of stock, ensuring accurate labelling, correct product placement, and minimal disruption to customer flow.
• Managed competing tasks during peak hours, demonstrating effective time management and prioritisation skills.
• Maintained confidentiality when handling customer queries, complaints, and store data.
• Worked collaboratively with team members and supervisors to ensure smooth daily operations and excellent customer experience.
• Followed established health and safety, security, and data handling procedures with professionalism and consistency.

Provided high-quality customer service in a fast-paced environment while supporting day-to-day store operations and ensuring brand standards were consistently met.

• Delivered efficient, friendly, and personalised service to a diverse customer base, maintaining professionalism at all times.
• Accurately handled cash, card, and app-based transactions, demonstrating excellent attention to detail and adherence to data protection protocols.
• Prepared complex orders quickly and consistently, multitasking under pressure while ensuring quality and compliance with hygiene standards.
• Acted as a key point of contact for customer queries and complaints, using strong interpersonal skills to de-escalate concerns and find timely resolutions.
• Collaborated closely with colleagues to coordinate shift duties, maintain cleanliness, and restock supplies during high-volume periods.
• Assisted in onboarding and training new team members, supporting a smooth induction process and reinforcing operational procedures.
• Adapted to changing priorities and fast-moving demands, using initiative to complete tasks with minimal supervision.