Sehar Ahmed
Rochdale
Summary
Compassionate Social Worker experienced developing bespoke support plans for vulnerable individuals. Quickly builds rapport with service users to optimise assessments, interventions and programme outcomes. Specialises in Social Worker but likes to work with both children and adults. I can use different systems and I am quick at learning new processes and systems to record on. A punctual, polite and helpful person who has gained experience through different work experiences. I have a positive attitude; enjoy working with children and young people. I also like to work on my team building skills and work with different people. I feel I have proved to be a proficient and adaptable young person who is very motivated as I have good organisational skills and I am always prepared to learn more. I have excellent communication skills and I am bilingual as I can speak Urdu, Mirpuri and Punjabi and I have also done a GCSE in Urdu.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Social worker family safeguarding team
Bury Council
Bury , Borough of Bury
11.2023 - Current
- Established effective working relationships to ensure coordinated service delivery. Promoted Multi-agency work as the Working Together Act promotes to share information but using the GDPR, and ensuring that professionals communicate with each other
- Provided crisis intervention, alleviating immediate risks and concerns.
- Handled sensitive cases involving abuse or neglect, ensuring appropriate actions were taken promptly.
- Assisted parents in developing effective parenting skills, improving family dynamics.
- Written detailed assessments and provided assessments in court alongside proving oral evidence in the court arena
- Coordinated community resources, maximising available support for families.
- Conducted risk assessments to safeguard vulnerable individuals.
- Worked closely with schools to manage children's educational needs effectively.
Emergency call handler
Agilisys
Kent, Hackney, Westminster, Rochdale, Abri , Kent
09.2022 - 12.2023
- Enhanced caller experience through empathetic communication approach.
- Delivered rapid response with effective decision-making skills.
- Utilised computer systems proficiently, ensured accurate data entry.
- Maintained high level of accuracy to provide correct information.
- Handled high-pressure scenarios competently, provided excellent service under stress.
- Demonstrated adaptability in diverse call situations for effective management.
- Trained new staff on protocol adherence; improved overall performance.
- Employed problem-solving abilities effectively for quick resolution of cases.
- Assured efficient call handling by using appropriate protocols.
- Provided immediate telephonic assistance in emergency situations; saved lives.
- Liaised with other agencies smoothly to guarantee full support.
- Processed large volumes of calls daily whilst maintaining composure and professionalism.
- Improved quality assurance by adhering strictly to procedures and guidelines.
- Used calm phone manner to develop rapport and extract as much information as possible.
- Coordinated effectively with ambulance crews for swift response.
- Recorded detailed information accurately, facilitated successful intervention.
- Supported callers through trauma, including accidents and death.
- Recorded data for computer-aided dispatch system with accuracy and precision.
- Exceeded service targets by 100% through swift and dynamic call handling.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Employed typing speed and accuracy to generate notes while speaking to callers.
- Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
- Listened actively to caller concerns, questions and priorities.
- Triaged calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support.
- Transferred calls and provided accurate information to callers professionally and courteously.
- Followed up on queries within agreed timeframes to provide detailed response.
- Handled customer queries focused on first-call resolution.
- Processed and actioned high number of calls during busy periods.
- Used strategic questioning to extract important details from callers to help plan responsive action.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Processed information quickly in time-critical situations.
- Logged emergency call information on electronic system for accurate reporting.
- Advised emergency callers on action to minimise further risk.
- Received telephone inquiries, answering questions with up-to-date information.
- Made connections for outgoing calls to facilitate prompt communications.
- Redirected callers for smooth and prompt transfers.
- Identified operating system problems and notified repair services.
- Forwarded messages to relevant personnel to prevent information getting lost.
- Planned and directed medical dispatch to achieve fastest response times.
- Communicated instructions in multidisciplinary teams to provide emergency care and assistance.
- Coordinated personnel to deliver reliable and comprehensive emergency support.
- Stayed calm when coordinating response to emergencies.
- Asked clear and relevant questions to extract critical information quickly.
Health care worker
Heritage Care
Rochdale , Rochdale
07.2021 - 09.2022
- Handled documentation and record keeping for accurate patient data tracking.
- Organised recreational activities which encouraged social interaction among residents.
- Improved patient comfort by providing daily personal care tasks.
- Performed basic housekeeping duties including changing bed linens and laundry services thereby contributing towards the general upkeep of the facility .
- Administered prescribed medication to aid in patient recovery.
- Prepared meals according to dietary requirements for optimal nutrition intake of patients.
- Provided emotional support, improved mental health of patients.
- Aided in exercise routines under physiotherapist instructions, supported physical rehabilitation goals.
- Transported patients to appointments or outings safely and punctually, ensuring they met their commitments on time.
- Monitored vital signs, alerting medical staff to any abnormalities.
- Ensured a clean and safe environment, maintaining infection control standards.
- Assisted with patient mobility to promote physical wellbeing.
- Coordinated with healthcare team for effective patient treatment.
- Communicated effectively with family members regarding patient progress.
- Participated in regular training sessions to stay up-to-date on healthcare best practices.
- Served meals and beverages to residents and assisted in feeding as appropriate.
- Performed light domestic duties to support residents in supported living maintain clean and orderly living space.
- Supported personal hygiene needs, contributed to overall wellbeing of patients.
- Applied moving and handling procedures to safely assist service users with restricted mobility.
- Conducted risk assessments around the home setting, reduced potential hazards for patients .
- Managed challenging behaviour using de-escalation techniques, ensured a calm atmosphere.
- Wrote clear and accurate clinical notes in line with departmental standards and procedures.
- Maximised dignity and independence of service users by encouraging residents to practise skills within their capability.
- Coordinated execution of comprehension care plans with nurses, doctors and occupational therapists.
- Routinely performed enteral feeds and administered nebulised medication.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Updated families regularly on patient progress and treatment plan changes.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Provided high-quality person-centred support and received consistently positive patient feedback.
Volunteer support worker
Carina Jackson- Private
Rochdale, Rochdale
09.2018 - 03.2020
- Managed challenging behaviour effectively, ensuring the safety and comfort of all involved.
- Delivered person-centred care to meet individual needs and preferences.
- Coordinated social events for improved community engagement.
- Provided emotional support to service users, fostering a safe environment.
- Improved user well-being by creating personalised care plans.
- Accompanied clients on outings to promote socialisation and community inclusion.
- Collaborated with multidisciplinary teams for comprehensive client care delivery.
- Facilitated group discussions, helping individuals express their feelings and concerns.
- Provided physical assistance where needed including mobility support or help with personal hygiene tasks.
- Encouraged self-help skills among service users, promoting autonomy within their abilities' reach.
- Ensured adherence to care standards by following organisational policies and procedures.
- Achieved positive outcomes for clients through diligent monitoring of progress and adjustments as necessary.
Education
Master of Science - Social Worker
University of Bradford
BradfordBA Honours - Childhood Studies
University of Huddersfield
Huddersfield 09.2018 - 07.2021
Level 3 Extended Diploma - Health and Social Care
Bury College
Bury 09.2016 - 08.2018
GCSEs - 9 GCSE'S
Oulder Hill High School Rochdale
Rochdale 09.2011 - 06.2016
Skills
- Advanced record keeping
- Family systems understanding
- Child welfare laws knowledge
- Digital case system handling
- Risk assessment analysis
- Expertise with safeguarding software
- Analysis of complex situations
- Resilience building
- Child advocacy
- Understanding of neglect indicators
- Case recording accuracy
- Trauma-informed care
- Safeguarding procedures
- Learning disability support
- Child Protection Procedures
- Domestic violence awareness
- Data collection and analysis
- Multi-agency working
- Crisis Intervention
- Multidisciplinary teamwork
- Care planning
- Anti-Oppressive Practise
- Child protection proceedings
- Reflective practice
- Organised
- Active listening
- Looked after children (LAC) reviews
- Child welfare and protective services
- Strengths-based approach
- Emotional resilience
- Written and verbal communication
- Report-writing
- Person-centred care
Affiliations
- Enjoy reading literature
- Doing Exercise such as going to the GYM and going for walks
- Going out and trying different foods
Timeline
Social worker family safeguarding team
Bury Council
11.2023 - Current
Emergency call handler
Agilisys
09.2022 - 12.2023
Health care worker
Heritage Care
07.2021 - 09.2022
Volunteer support worker
Carina Jackson- Private
09.2018 - 03.2020
BA Honours - Childhood Studies
University of Huddersfield
09.2018 - 07.2021
Level 3 Extended Diploma - Health and Social Care
Bury College
09.2016 - 08.2018
GCSEs - 9 GCSE'S
Oulder Hill High School Rochdale
09.2011 - 06.2016
Master of Science - Social Worker
University of Bradford
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