SEGUN OLATUNDE
North Wales
Summary
Accomplished professional with expertise in customer query resolution, team leadership, and collaboration. Demonstrates strong verbal and written communication skills, coupled with proficiency in Microsoft Office and efficiency in Salesforce, Zendesk, HubSpot, Slack, and Trello. Adept at live chat handling and time management, consistently delivering organised and timely results. Career goals include leveraging skills to enhance customer satisfaction and drive team success.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer service representative
XETROID TECHNOLOGY LTD
08.2024 - 01.2025
- Provided exceptional support to clients regarding investment options and real estate inquiries, ensuring clarity and satisfaction.
- Handled high-valued customer transactions and queries, resolving issues up to 25 queries promptly to maintain trust and loyalty.
- Collaborated with banking and property teams to deliver accurate information and streamline client experiences.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
Customer Assistant
SPECTRANGLE TECHNOLOGIES
03.2022 - 07.2024
- Supported clients with technical inquiries, providing clear and accurate solutions for software and service issues.
- Liaised between customers and technical teams to ensure swift resolution of complex problems.
- Maintained detailed records of customer interactions, contributing to improved service delivery.
- Resolved up 50 customer issues daily using strong interpersonal skills and conflict resolution techniques.
Head of Customer service representative
NaijaSub Multipurpose Ventures
01.2021 - 02.2022
- Led team of over 15 customer service representatives, overseeing daily operations and ensuring high service standards.
- Resolved escalated customer inquiries and complaints, maintaining satisfaction and loyalty across diverse client base.
- Trained and mentioned team members, improving efficiency and query resolution rates
- Engaged with community members to understand their needs and provide appropriate support.
Education
Bachelor of Arts - Religious Studies
OBAFEMI AWOLOWO UNIVERSITY
03.2013 - 06.2018
A-Levels -
FESO INTERNATIONAL SCHOOL
01.2009 - 03.2012
Skills
- Strong verbal and written communication
- Customer query resolution
- Team leadership and collaboration
- Time management and organisation
- Proficiency in Microsoft office
- Efficiency in salesforce, Zendesk, HubSpot, Slack and Trello
- Live chat handling
Affiliations
- Exploring new software and online tools
- Reading and socializing
Certification
- 2024: Certificate of Completion, Product Management- DevCareer Tech Program by UK International Development.
- 2023: Certificate of Completion: Digital Customer Engagement - Udemy.
- 2022: Certificate Of Completion: Introduction to Customer Relationship Management Software - Linkedin Learning.
- 2021: Leadership in Remote Teams{Short Course} - FutureLearn.
- 2020: Certificate Of Completion : Competitive Advantage :Using Information to Build Business -Deakin University
- 2019: Certificate Of National Service - National Youth Service Corps
- 2017: Certificate Of Recognition as General Secretary - NASSORS- OAU.
- 2017: Most Enterprising Award - OAU.
- 2016: Certificate Of Merit as Editor-In-Chief - NASSORS OAU.
- 2014: Certificate of Participation : ICT training -Obafemi Awolowo University.
Languages
English
Fluent
References
References available upon request.
Timeline
Customer service representative
XETROID TECHNOLOGY LTD
08.2024 - 01.2025
Customer Assistant
SPECTRANGLE TECHNOLOGIES
03.2022 - 07.2024
Head of Customer service representative
NaijaSub Multipurpose Ventures
01.2021 - 02.2022
Bachelor of Arts - Religious Studies
OBAFEMI AWOLOWO UNIVERSITY
03.2013 - 06.2018
A-Levels -
FESO INTERNATIONAL SCHOOL
01.2009 - 03.2012
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