Segun Oladeji

Work History

BUSINESS ANALYST

AVIVA INSURANCE

City Of London, LND

12.2020 - Current

Collaborated with stakeholders to gather and document detailed requirements for new projects, system enhancements, and process improvements.
Developed standardized templates and guidelines for business requirement documentation, improving consistency and clarity across projects.
Created process maps and flowcharts to visually represent current and proposed workflows, aiding in identification of bottlenecks and areas for optimization.
Leveraged Agile, waterfall and Wajil in Methodologies in delivering projects.
Analysed and optimized order processing workflow, reducing processing time by 25% and increasing overall team efficiency.
Led requirements gathering and solution design for CRM system implementation, resulting in seamless transition and 20% increase in user satisfaction.
Offered coaching to team on best practices for requirements documentation, requirement analysis, and Requirement Traceability Matrix
Assisted Test teams in creating test scenarios and contributed to test activities, including organizing user participation.
Documented process flows and implements requirements for functional improvements.
Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.
Collaborated throughout systems development lifecycles, from requirements gathering to production releases.
Conducted interviews, workshops with key business users to collect information on processes and user requirements.
Produced written documentation, and visual presentations to report data to influence key stakeholders.
Performed research to understand departmental and organisational needs, using findings to create tailored solutions.
Supported implementation of proposed plans by following best practices in change management.
Applied data modelling practices to analyse findings and recommend operational changes.
Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
Conducted interviews with key business users to collect information on processes and user requirements.

Business Analyst

BUPA HEALTHCARE

Bristol, BST

08.2019 - 12.2020

Provided operational insights and data to support analysis of current processes, identifying areas for improvement and optimization.
Oversaw processes and plans to evaluate impact of potential changes, aiding management to prepare for range of scenarios.
Created and maintained functional specifications, user stories, and other project documentation to effectively communicate system behaviour to developers, testers, and architects.
Played role in prioritizing backlog and planning sprints.
Conducted training classes, held personal meetings and led special workshops to improve employee performance.
Conducted interviews, Workshops with key business users to collect information on processes and user requirements.
Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.
Collaborated throughout systems development lifecycles, from requirements gathering to production releases.
Led cross-functional teams in analysing technological changes to understand operational impact.
Supported implementation of proposed plans by following best practices in change management.
Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
Produced written documentation, and visual presentations to report data to influence key stakeholders.

Customer Experience Manager

Zoematic Nigeria limited

Lagos, Nigeria

07.2017 - 08.2018

Devised and published metrics to measure organisation's success in delivering world class customer service.
Managed workflow to continuously exceed quality service goals.
Coordinated department schedules to maximise coverage during peak hours.
Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
Supervised 30 staff and monitored performance to drive productivity.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

CUSTOMER OPERATIONS SUPERVISOR

TECH MAHINDRA

Abeokuta, Nigeria

02.2008 - 07.2017

Demonstrated adaptability in rapidly changing technological environments and contributed innovative solutions to address emerging business challenges
Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track.
Motivated and trained employees to maximise team productivity.
Performed root cause analysis in deficient areas to identify and resolve central issues.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Created and implemented strategies for improved operational efficiency, maximising profit potential.

Summary

Overview

Work History

BUSINESS ANALYST

Business Analyst

Customer Experience Manager

CUSTOMER OPERATIONS SUPERVISOR

Education

B.Sc - Mechanical Engineering

Senior School Certificate (SSCE) -

Skills

Certification

Work Availability

Timeline

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