Seemab Sher Khan
Luton
Summary
Results-driven professional with extensive experience in HR management, recruitment, hospitality, event coordination, and cyber security. Proven expertise in leading teams, optimizing operations, and delivering exceptional service in high-pressure environments. As an HR Manager, I excel in recruitment, onboarding, and staff development, while ensuring compliance with policies and regulations. In my roles as Event and Meetings Coordinator and HR/F&B Supervisor, I successfully managed operations, delivered seamless customer experiences, and drove continuous improvement. With a strong foundation in cyber security, I integrate technical expertise to safeguard business operations and enhance organizational efficiency. Committed to fostering productivity and delivering results that support organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospitality Services Supervisor
Clermont Hotel Group
Luton, Bedfordshire
03.2023 - Current
- Team Leadership & Development: Supervise, mentor, and coach restaurant staff, ensuring adherence to performance standards and high service quality
- Recruitment & Onboarding: Collaborate with HR to assist in the recruitment and onboarding process for new hires, ensuring the team remains skilled, motivated, and aligned with restaurant goals
- Training & Compliance: Ensure all staff receive comprehensive training on operational procedures, customer service, health, and safety regulations
- HR Reporting: Maintain accurate employee records, and assist in resolving conflicts or grievances in a timely manner, providing necessary HR support
- Operational Oversight: Manage daily restaurant operations, including coordination between front-of-house and kitchen staff, monitoring inventory, and ensuring exceptional guest experiences
- Health & Safety Compliance: Ensure adherence to food safety standards and restaurant hygiene practices
- Performance Monitoring: Work with HR to track team performance metrics, identify areas for improvement
HR & Recruitment Manager
CloudTek
Islamabad, Pakistan
12.2019 - 12.2022
- Recruitment Strategy Development: Designed and executed effective recruitment strategies to attract and secure top talent, optimizing candidate quality and time-to-fill metrics
- Candidate Sourcing & Screening: Utilized diverse channels, including job boards and social media
- Onboarding & Employee Integration: Led onboarding processes to ensure seamless transitions for new hires, enhancing employee satisfaction and retention rates
- Compliance Assurance: Ensured full adherence to employment laws and regulations, minimizing compliance risks through meticulous oversight and regular audits
- HR Administration: Managed daily office tasks, including payroll processing, benefits administration, and maintenance of up-to-date Confidential Records Management
- High-Volume Communication Management: Handled extensive HR-related correspondence, ensuring timely responses and effective communication across departments
Event and Meetings Coordinator
Marriott Hotel
Islamabad, Pakistan
02.2017 - 01.2019
- Event Planning & Execution: Coordinated a range of high-profile events and meetings, ensuring seamless service delivery and customer satisfaction, while maintaining attention to detail in a fast-paced environment
- Exceptional Service: Delivered top-tier service by proactively anticipating client needs, ensuring that every aspect of the event was executed to the highest standards
- Customer Relations: Developed strong, lasting relationships with clients, demonstrating empathy and understanding of their needs, ensuring repeat business and customer loyalty
- Team Collaboration: Worked closely with cross-functional teams, including catering, housekeeping, and front desk staff, to deliver flawless event experiences
- Leadership & Team Support: Assisted in mentoring and guiding junior team members to achieve exceptional service standards, fostering a collaborative and positive work environment
- Problem Solving: Handled customer complaints and on-the-spot challenges with a calm, solution-focused approach, ensuring a high level of customer satisfaction
Education
Master of Science - Cyber security
University of Bradford
Bradford03.2023
Skills
- Talent Acquisition & Recruitment
- Strategy
- Interviewing & Onboarding
- Performance Management & Employee Development
- HRM Planning & Workforce Strategy
- Payroll & Entitlements Management
- Leadership Development & Coaching
- Event Coordination & Management
- Applicant Tracking System (ATS) Proficient
- HR Analytics & Reporting
- Team Supervision & Operations Management
- Compliance & HR Reporting
- Cyber Security Awareness & Data Protection
Certification
- Professional in Human Resources (PHR)
- SHRM Certified Professional
Languages
English
Timeline
Hospitality Services Supervisor
Clermont Hotel Group
03.2023 - Current
HR & Recruitment Manager
CloudTek
12.2019 - 12.2022
Event and Meetings Coordinator
Marriott Hotel
02.2017 - 01.2019
Master of Science - Cyber security
University of Bradford