Seema Wasil
London,Wembley
Summary
Highly skilled administrative professional with extensive expertise in high-level communication, office equipment operation, and confidentiality assurance. Demonstrates proficiency in project management, remote working software, and email correspondence. Adept at multitasking, efficient scheduling, and file systems organisation. Possesses strong customer service skills, computer literacy, and a thorough understanding of administrative procedures and telephone etiquette. Committed to leveraging these competencies to enhance organisational efficiency and support career growth within dynamic environments.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Personal secretary
UBC ACCOUNTANT LTD
Wembley, London, Brent
02.2024 - 09.2024
- Conducted research for special projects
- Yielding valuable insights for executives
- Managed critical deadlines through vigilant monitoring of task progression
- Assisted in developing reports to facilitate decision making
- Prepared comprehensive presentations to aid executive communication during meetings
- Handled queries from internal and external contacts to ensure timely responses
- Dealing more than 20 clients in a day
- Promoted confidentiality with careful handling of sensitive documents
Customer service officer
Asda Stores Ltd
Wembley park, London, Brent
05.2005 - 01.2023
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Conducted regular follow-up calls for improved customer retention rates.
- Liaised between customers and management for effective resolution of issues.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Resolved conflicts quickly whilst preserving positive business relationships.
- Collaborated closely with team members to provide seamless service experience.
Education
NVQ Level 2 - customer service and health and hygiene
City & Guilds
London 07.2006 - 09.2006
certification - IT
Netcom
London 11.2024 - 02.2025
Master of Arts - International Relations
Univercisty of Karachi
Karachi, Pakistan 05.1998 - 06.2000
Skills
- High-Level communication
- Office equipment operation
- Confidentiality assurance
- Project management familiarity
- Remote working software knowledge
- Email correspondence expertise
- Multitasking proficiency
- Efficient scheduling
- File systems organisation
- Multitasking efficiency
- Administrative procedure familiarity
- Telephone etiquette
- Customer Service
- Computer literacy
Timeline
certification - IT
Netcom
11.2024 - 02.2025
Personal secretary
UBC ACCOUNTANT LTD
02.2024 - 09.2024
NVQ Level 2 - customer service and health and hygiene
City & Guilds
07.2006 - 09.2006
Customer service officer
Asda Stores Ltd
05.2005 - 01.2023
Master of Arts - International Relations
Univercisty of Karachi
05.1998 - 06.2000
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