Seeham Shafique
Bedford
Summary
Experienced and dependable corporate professional with a strong background in compliance, administration, and operational support across sectors including finance, healthcare recruitment, logistics, telecommunications, and retail. Adept at managing regulatory requirements, maintaining accurate records, and ensuring high standards of policy adherence, particularly in sensitive and deadline-driven environments. Known for a proactive approach to risk identification, strong documentation skills, and the ability to interpret and communicate complex regulations clearly across teams. Trusted to handle confidential information with integrity and precision, while contributing to continuous improvement in systems, processes, and service delivery. Collaborative, organised, and consistently focused on aligning operational practice with compliance expectations.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Senior Telecommunications Engineer
MJ Quinn
Northampton
08.2024 - Current
- Advanced fibre splicing (fusion), OTDR testing, and fault diagnostics using JDSU/EXFO equipment
- Lead engineer on FTTP rollouts including UG (underground) and OH (overhead) network builds
- Site supervision, H&S compliance (NRSWA, SA001/SA002, Working at Height), and audit preparation
- Mentoring and supporting junior engineers to maintain high standards of workmanship
Senior Fibre Optic Engineer
Kelly Group
Northampton
08.2022 - 08.2024
- Proficient in fibre splicing, OTDR and ILM testing, and end-to-end fault resolution
- Strong knowledge of PIA, network schematics, job packs, and compliance documentation
- Experienced in mentoring new engineers and enforcing high-quality workmanship on site
- Strong communication with supervisors, planners, and delivery managers to meet KPIs and deadlines
Compliance Assistant
Modern Milkman
Northampton
02.2022 - 08.2022
- Monitoring and maintaining warehouse compliance with food safety, hygiene, and H&S regulations
- Conducting internal audits, daily checks, and reporting non-conformances to management
- Liaising with drivers, warehouse staff, and supervisors to ensure safe and legal operations
- Assisting in staff training, toolbox talks, and implementation of risk assessments
Compliance Officer
Bank Partners
London
11.2019 - 02.2022
- Managing end-to-end compliance processes for healthcare candidates, including nurses, carers, and allied health professionals
- Maintaining accurate records and ensuring audit readiness for framework inspections and client audits
- Experienced with compliance tracking systems (e.g. Vincere, CRM platforms, or bespoke compliance portals)
- Delivering internal training on compliance policies, GDPR, and safeguarding procedures
- Supporting ongoing policy development and process improvement to meet regulatory changes
Compliance Administrator
Coople
London
10.2018 - 11.2019
- Managing pre-employment compliance checks for temporary and permanent hospitality staff
- Maintaining accurate candidate records and ensuring full compliance with GDPR and agency policies
- Keeping up to date with changes in employment legislation relevant to hospitality (e.g. right-to-work, licensing laws)
- Ensuring audit readiness for client reviews and internal quality checks
- Confident user of applicant tracking and compliance systems (e.g. CRM, ATS platforms)
Payroll Co-ordinator
B&Q
London
07.2017 - 10.2018
- Processing weekly/monthly payroll for a large and diverse retail workforce
- Ensuring compliance with HMRC regulations, statutory deductions (PAYE, NI), and company policies
- Liaising with HR and finance teams to resolve payroll discrepancies and update employee records
- Experience with payroll software (e.g. Sage, SAP, or in-house systems) and MS Excel for reporting
Patient Services Supervisor
Alcura Pharmaceuticals
Northampton
06.2016 - 06.2017
- Ensuring full compliance with MHRA, GDP (Good Distribution Practice), and cold chain requirements
- Implementing health & safety procedures and risk assessments tailored to pharmaceutical handling
- Training and mentoring staff on compliance, data protection, and quality standards
- Responding effectively to delivery issues, escalations, and audits to ensure continuous improvement
Customer service team leader
Transport For London
Northampton
06.2015 - 06.2016
- Leading and coaching frontline call centre advisors handling public transport enquiries and service issues
- Monitoring team performance against targets, quality standards, and customer satisfaction metrics
- Delivering regular feedback, training, and development to improve individual and team performance
- Handling escalated customer complaints with professionalism and empathy to achieve swift resolution
Fraud Analyst
Nationwide Building Society
Northampton
10.2015 - 05.2016
- Conducting thorough investigations, gathering evidence, and collaborating with internal teams and law enforcement
- Staying up to date with emerging fraud trends, typologies, and banking regulations (e.g. FCA, AML)
- Utilising fraud detection software and systems such as SAS, Actimize, or NICE Actimize
- Ensuring compliance with internal policies, GDPR, and financial crime legislation
Fraud analyst
Barclays
Northampton
09.2014 - 09.2015
- Monitoring credit card transactions to detect and analyse suspicious behaviour and fraud attempts
- Conducting detailed investigations, liaising with internal teams, law enforcement, and customers as needed
- Applying risk assessment techniques to recommend and implement fraud mitigation actions
- Generating accurate reports and maintaining comprehensive case documentation for audit and review
- Collaborating with cross-functional teams to enhance fraud prevention strategies and processes
Education
Bachelor of Science - Forensic Psychology
Kingston University
London 09.2017 - 06.2021
Skills
- Strong understanding of regulatory frameworks and internal compliance requirements
- High attention to detail in documentation, audits, and process reviews
- Ability to handle sensitive and confidential information with discretion
- Confident in interpreting and communicating policies across all levels of the business
- Proactive approach to identifying and mitigating risk
- Skilled in cross-department collaboration to ensure consistent compliance standards
- Organised and able to manage multiple deadlines under pressure
- Analytical mindset with a focus on data accuracy and integrity
- Experienced in implementing and improving internal controls and procedures
- Clear and professional communicator, both written and verbal
Languages
Bengali
Native
Hindi
Upper intermediate
German
Intermediate
Urdu
Upper intermediate
References
References available upon request.
Timeline
Senior Telecommunications Engineer
MJ Quinn
08.2024 - Current
Senior Fibre Optic Engineer
Kelly Group
08.2022 - 08.2024
Compliance Assistant
Modern Milkman
02.2022 - 08.2022
Compliance Officer
Bank Partners
11.2019 - 02.2022
Compliance Administrator
Coople
10.2018 - 11.2019
Bachelor of Science - Forensic Psychology
Kingston University
09.2017 - 06.2021
Payroll Co-ordinator
B&Q
07.2017 - 10.2018
Patient Services Supervisor
Alcura Pharmaceuticals
06.2016 - 06.2017
Fraud Analyst
Nationwide Building Society
10.2015 - 05.2016
Customer service team leader
Transport For London
06.2015 - 06.2016
Fraud analyst
Barclays
09.2014 - 09.2015
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