SEDA KERSE
London
Summary
Dynamic professional specializing in communication, problem solving, and financial reporting. Strong team and sales management skills enhance a customer-oriented approach and adaptability. Proven success in fitness consulting, driving results through effective leadership and strategic planning. Committed to leveraging expertise for growth in challenging environments.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work history
Customer Service & Sales Representative
2025.01 - 2026.01
- Worked in a customer service role with a strong focus on sales, handling customer inquiries, resolving issues, upselling products/services, and maintaining high customer satisfaction levels.
Gym Manager
Mars Athletic Club / Macfit
Ankara
2017.01 - 2023.01
- Over the course of 6 years, I managed 6 different clubs with a total of 4,500 members and a team of 50 staff. One of the clubs I managed ranked among the top 5 out of 100 branches. Additionally, I achieved first place in Turkey in terms of customer satisfaction and sales performance.
- Organised fitness events to increase brand visibility in the community.
- Followed company standards for service and facility quality to improve repeat customer rates.
- Boosted team morale with regular staff training and development sessions.
- Devised marketing strategies to attract new members.
- Implemented customer feedback system, leading to improved services and facilities.
Sales Representative Responsible
Mars Athletic Club (MACFit)
2016.01 - 2017.01
- Membership sales, customer acquisition, and achieving monthly sales targets. Built strong relationships with clients, provided tailored fitness solutions, and contributed to overall club revenue growth.
Sales representative
Fenerbahçe Spor Okulları
Ankara
2015.01 - 2016.01
- I provided potential customers with information about products and services and managed the registration processes.
- Collaborated with marketing department for effective promotional campaigns.
B-Fit Kadınların Spor Ve Yaşam Merkezi
2012.01 - 2016.01
- Certified fitness instructor specializing in aerobics, personalized nutrition guidance, and dynamic group fitness classes, dedicated to promoting holistic health and wellness through tailored workouts, expert advice, and motivating group sessions.
Education
Bachelor of Science - Sports Sciences
Kırıkkale University
2012.01 - 2016.01
Skills
- Communication With People
- Problem Solving
- Financial Reporting
- Team Management
- Fitness Consulting
- Sales Management
- Customer Orientation
- Adaptability to Change
LANGUAGES
English
Intermediate (B1)
Turkish (Native)
Beginner
Timeline
Customer Service & Sales Representative
2025.01 - 2026.01
Gym Manager
Mars Athletic Club / Macfit
2017.01 - 2023.01
Sales Representative Responsible
Mars Athletic Club (MACFit)
2016.01 - 2017.01
Sales representative
Fenerbahçe Spor Okulları
2015.01 - 2016.01
Bachelor of Science - Sports Sciences
Kırıkkale University
2012.01 - 2016.01
B-Fit Kadınların Spor Ve Yaşam Merkezi
2012.01 - 2016.01