Sebastien Crutchlow
Bromley,Kent
Summary
Experienced operations and property professional with a strong background in managing disrepair, repairs, and maintenance services within the social housing sector. Skilled in leading high-performing teams, ensuring regulatory compliance, and delivering customer-focused solutions while meeting performance targets and budget requirements. Proven ability to manage complex caseloads, collaborate with internal and external stakeholders, and drive service improvements that enhance resident satisfaction and operational efficiency. Committed to delivering safe, high-quality homes and achieving positive outcomes for residents and housing providers.
Overview
7
7
years of professional experience
Work history
Reactive maintenance supervisor
Axis CLC
Stratford
2026.03 - Current
- Coordinated team tasks, resulting in efficient project completion.
- Assisted in developing standard operating procedures; ensured consistent quality across the board.
- Handled emergency repairs swiftly-kept downtime minimal.
- Prioritised urgent repair needs, minimising disruption to operations.
Disrepair Supervisor
Masher Brothers
Lewisham
2024.06 - 2026.02
- Managed a team of subcontractors to deliver quality work within time frames and budget for Lewisham council.
- Deliver health and safety toolbox talks and actively promoted this in my day to day visits to sites.
- Went through specs of works diligently to ensure all works are covered and added variations where necessary with photos and reasons to back this up.
- Fostered a positive work culture to boost employee morale.
- Identified potential risks and mitigated them through proactive measures.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Branch manager
Benchmarx joinery
Peckham
2022.04 - 2024.05
- Ensured compliance with company policies, maintaining ethical standards.
- Developed and implemented strategies for increased customer satisfaction.
- Ensured branch met all regulatory requirements for safe operation.
- Reviewed and analysed sales data to identify growth opportunities.
- Resolved customer complaints swiftly, maintaining company's reputation.
Decorator
SGC Decorating
Bromley, Kent
2019.03 - 2022.03
- Managed my own company and team with fantastic results and recommendations.
- Collaborated with other tradespeople on larger renovation projects, contributing to successful completions.
- Adhered to project timelines, ensuring efficient completion of tasks without compromising quality.
- Provided excellent customer service, addressing any concerns or queries promptly and professionally.
Skills
- Valid SSSTS card
- Track record of delivering results on time and in target
- Managing a team of DLO and sub contractors
- Great understanding of health and safety practices
- Great understanding and experience working within the social housing sector
Timeline
Reactive maintenance supervisor
Axis CLC
2026.03 - Current
Disrepair Supervisor
Masher Brothers
2024.06 - 2026.02
Branch manager
Benchmarx joinery
2022.04 - 2024.05
Decorator
SGC Decorating
2019.03 - 2022.03