Sebastien Boitaud
London
Summary
Bilingual French/English professional with 6+ years of customer-facing experience in the rental industry and a strong background in client support, troubleshooting, and operational coordination. Skilled at explaining complex technical information in a clear and reassuring way, resolving customer issues promptly, and maintaining a professional and positive tone across all interactions. Adaptable and resilient, with proven success in delivering high-quality service under pressure and in fast-paced environments. Brings additional strengths from a military background, including discipline, teamwork, and the ability to stay composed when managing multiple priorities.
Overview
11
11
years of professional experience
Work history
Depot manager
LOXAM
Estillac
07.2019 - 09.2025
- Managed customer interactions, equipment handovers, and operational coordination in a busy rental depot, working within a small 3 person team for the past year (usually should consist of a 7 member team).
- Delivered exceptional client service by preparing, briefing, and advising customers on machine use, ensuring safe and confident operation.
- Conducted thorough safety checks on all equipment, identifying and escalating technical issues to mechanics promptly.
- Coordinated closely with the front desk on billing, service charges, and customer queries, ensuring smooth communication and accurate information.
- Handled customer complaints and resolved issues efficiently, maintaining trust and satisfaction.
- Adapted to cover multiple roles (reception, logistics, and operations) when colleagues were absent, ensuring continuity of service.
- Maintained professionalism and composure under pressure, balancing competing priorities and ensuring timely support.
- Maintained consistently high customer satisfaction despite reduced staffing levels.
- Strengthened client trust by providing clear, tailored guidance and resolving issues on first contact wherever possible.
Army soldier
48th Regiment de Transmissions
Agen
04.2014 - 04.2019
- Supported communication and operational logistics within a high-performing military unit.
- Followed precise instructions to complete tasks accurately and on time.
- Mentored and guided junior soldiers, fostering teamwork, discipline, and respect.
- Built resilience, adaptability, and focus by working under pressure in demanding conditions.
- Strong problem-solving and troubleshooting.
- Ability to remain calm and professional in high-pressure situations.
Education
Baccalaureate - Technological Sciences
Lycée Polyvalent European Stephane Hessel
ToulouseSkills
- Bilingual: French & English
- Customer service oriented
- Multi-tasking & time management
- Complaint handling & conflict resolution
- Troubleshooting & problem-solving
- Attention to detail & accuracy in information
- Team collaboration & cross-functional coordination
- Adaptability & flexibility in dynamic environments
- Strong written & verbal communication
- Ability to remain calm under pressure
- Proficient with computers and everyday technology
Affiliations
- Travel | Cooking | Video Games
Languages
French
Native
English
Fluent
Timeline
Depot manager
LOXAM
07.2019 - 09.2025
Army soldier
48th Regiment de Transmissions
04.2014 - 04.2019
Baccalaureate - Technological Sciences
Lycée Polyvalent European Stephane Hessel