Summary
Overview
Work history
Education
Skills
Websites
Languages
Accomplishments
Certification
Timeline
Generic

Sebastiano Di fatta

Buckingham,Slough

Summary

Dedicated and adaptable professional with 10 years of experience in the hospitality industry, fluent in English and a native Italian speaker, now seeking a new and more challenging career path. Known for exceptional customer service, team leadership, and problem-solving in fast-paced environments. Eager to transfer strong interpersonal, organisational, and operational skills into a new field. Highly motivated, hardworking, and committed to continuous learning and personal growth. Ready to embrace new challenges and contribute positively to a dynamic, forward-thinking team.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Assistant manager

The Ivy in Windsor
Windsor, Buckinghamshire
09.2024 - Current
  • Implemented customer loyalty programmes and ran email marketing campaigns to keep regular customers.
  • Coordinated in-house events and campaigns, improving guest turnout and enhancing brand visibility.
  • Created and managed weekly staff rotas to ensure optimal coverage and smooth restaurant operations.
  • Used data-driven insights (sales trends, peak hours) to optimize rota planning, improving team performance and labor cost efficiency.


Duty manager

Crazy Bear Hotel
Beaconsfield
12.2022 - 09.2023
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Trained junior team members to increase team performance levels.
  • Coordinated team-building activities to establish team morale and drive attainment.
  • Handled guest complaints to protect brand reputation.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Oversaw emergency procedures and administered first aid.
  • Wrote end of shift reports to facilitate service continuity.

Restaurant manager

Crazy Bear Hotel
Beaconsfield
09.2019 - 12.2022
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Drove team moral through continuous team-building activities and field trips.
  • Managed department team, training and supporting team to implement new curriculum units.
  • Led daily team meetings to strategically delegate workload across team resulting in optimal productivity.
  • Oversaw rota-planning, reviewing daily staffing plans to guarantee optimal coverage.
  • Facilitated smooth running of service by supporting management and service staff.

Supervisor

Whatley Manor Hotel and Spa
Malmesbury
09.2017 - 10.2018
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Advised on food and drink choices based on customer preferences.

Education

GCSEs - Hotel and Restaurant Management

IPSSAR Pietro Piazza
Italy
09.2012 - 06/2017

Skills

  • Fast Learner with a Growth Mindset
  • Problem Solving & Crisis Management
  • Multitasking
  • Customer Service
  • Attention to Detail
  • Risk Awareness
  • Technical Curiosity & Willingness to Learn

Languages

English
Fluent
Italian
Native

Accomplishments

    Best newcomer certificate at Whatley Manor Hotel and Spa

    For Bringing great energy to the team, pushing hard to archive the highest standard and always with a great attitude

    Sue Williams GM

Certification

  • WSET lever 2 from Wine & Spirit Education Trust.
  • Get started using Google Analytics certification.

Timeline

Assistant manager

The Ivy in Windsor
09.2024 - Current

Duty manager

Crazy Bear Hotel
12.2022 - 09.2023

Restaurant manager

Crazy Bear Hotel
09.2019 - 12.2022

Supervisor

Whatley Manor Hotel and Spa
09.2017 - 10.2018

GCSEs - Hotel and Restaurant Management

IPSSAR Pietro Piazza
09.2012 - 06/2017

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Sebastiano Di fatta