sebastian wota

• Training to become a safe shift operator
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained excellent client satisfaction by providing in-depth support.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Listened actively to offer accurate information and the best solution to their needs.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Counted change correctly and issued customer receipts.
• Used cash registers and POS systems to request and record customer orders and compute transactions.
• Helped meet business needs by working extra shifts.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Delivered outstanding customer care with proactive sales and listening skills.
• Kept checkouts areas and general store clean and orderly.
• Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
• Checked notes carefully to spot counterfeit currency.
• Scanned products quickly, memorising codes and prices for unmarked products.
• Helped customers make product and service selections among range of options.
• Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• Created speciality drinks according to exact customer requests and preferences.
• Followed health and safety standards to protect customers from illness and cross-contamination.
• Produced high-volume coffee orders quickly and accurately, meeting customer demand.
• Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
• Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
• Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
• Stocked counters, refrigerators and food service bars with fresh supplies.
• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
• Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
• Trained new team members with positive reinforcement and respectful, motivational coaching.
• Built and nurtured customer loyalty by remembering personal preferences.
• Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
• Conversed with customers about food and beverage desires, suggesting items best matching preferences.
• Answered questions about menu item ingredients, cooking methods and costs to assist with decis

• Worked to ensure a positive and hassle-free customer experience. Prepared food carefully in response to customer requests or allergies this included making sure that throughout the process of preparation, there is no contamination of food both the food that is being prepared and likewise the ingredients used themselves.
• Handled food with sanitation and safety in mind.
• Fostered a high rate of returning customers due to optimal customer services upselling of promotions and welcoming customers with a positive attitude.
• Aimed to keep food waste to a minimum by using proper food storage and date rotation.
• Safely stored food items and kept inventories.
• Followed recipes closely and served food in accordance with the establishment guidelines.
• Helped to achieve increases in sales.
• Brought forth a self-motivated attitude.
• Communicated effectively with colleagues and superiors.
• Discussed promotions, products and anything pertaining to better and more satisfactory service for customers.
• Settled any customer disputes in a professional and pleasant manner.
• Helped to increase customer return rates by providing excellent customer service at all times.
• Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays.
• Made sure food at my station was ready before needed.
• Assisted with food preparations prior to service.
• Managed shift staff.
• Placed orders with the supplier ensuring that no stock ran out and that all food options were available at all times.

Worked fast and accurately to meet customer needs and service goals.
Took cash and card payments at checkout, providing correct change and receipts when requested.
Handled customer complaints using quick decision-making to resolve issues.
Maintained clean, tidy and organised working areas to maximise efficiency.
Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
Completed daily cleaning lists to maintain tidy and welcoming dining areas.
Demonstrated proper food handling and safety standards.
Prepared ingredients before the busy period based on expected customer levels.
Trained team members to prepare sandwiches and other menu items according to uniformity, presentation and portioning standards.
Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
Greeted incoming customers, offered menu information and documented orders.
Warmly greeted customers and proactively reduced wait times.
Prepared sandwiches and salads to recipe guidelines.
Prepared sandwiches and other menu offerings in line with quality, portion and timeframe targets.
Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
Checked completed orders for accuracy, quality and presentation.
Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
Greeted regular guests by name and established friendly rapport when taking orders.
Provided clear, accurate product information to address dietary restrictions and food allergies.
Assessed food quality before serving customers to meet high-quality standards.
Prepared and packaged orders with precise presentation skills.
Used the merrychef and oven while following safety guidelines.
Communicated menu information clearly, upselling seasonal items and promoting featured products.