Sebastian Rukundo
Sales Assistant
Deptford London
Summary
To work in a challenging and competitive environment where I could utilize my skills and experience to enrich my knowledge and capabilities so I could put them to use for the development of the organization. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Sales assistant
09.2017 - Current
- Collating and processing initial order sheets for incoming and outgoing goods
- Ensuring the accuracy and quality of all goods are first class
- Loading and unloading delivery vehicles with fork lift truck
- Liaising with transport companies regarding timeframes and deadlines
- Picking and packing
- Making sure all stock is labelled and stored correctly
- Carrying out the general health and safety checks of the stock
Assistant manager
03.2014 - 01.2017
- Being proactive, using my natural ability to engage with customers, making sure that each one receives the highest standard of service at all times
- Fully understanding the performance and requirements of the shop: Ensure the rest of the team delivers in the absence of your Retail Shop Manager
- Duty management responsibilities when required, this involved following the correct opening, closing and cashing up procedures
- Always professional
- I maintain exceptionally high standards (both for the shop and myself) to create a clean and welcoming environment in which custom thrives.
Team member
Nando’s
06.2011 - 04.2013
- Ensure seating at tables is handled efficiently and customers are kept informed of wait times
- Processing food orders accurately through the till system, taking the relevant payment and deliver any drinks and appetizers
- To be aware of and to react to, every customer’s specific needs (i.e
- Desserts, coffees, extra items),
- Ensure all food products are stored and rotated as per Nando’s standard
- Setting up and close down the restaurant to the standards agreed by the management team
Team member to Team leader
Odeon cinema
09.2008 - 03.2011
- Report to the manager periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs
- Responsible for handling customer complaints, concerns and overall needs in a tactful and professional manner
- Provide support in interviewing prospective employees
- Responsible for providing training sessions to new employees
- Administer employee annual reviews and solve departmental conflicts and issues
Education
Studied Media and Communication - Certificate of Higher Education -
Goldsmiths University
01.2012 - 01.2015
Certificate in Graphic Design: Producing Promotional Material with Greenwich Integrated Youth Support Services Emergency First Response Certificate Certificate in Basic Youth Work - undefined
01.2010 - 01.2011
BTEC - undefined
Shootershill
01.2010 - 01.2012
Diploma - ICT
Kidbrooke School
01.2004 - 01.2010
Shootershill post 16 campus class - undefined
Skills
Ability to communicate orally, in writing or via electronic means in a manner appropriate to the audienceVery punctual and reliableExcellent knowledge and use of ICT (I have become proficient with Microsoft Office applications; Word Processor, Excel, PowerPoint and Access Database)Experience learning various software; highly adaptableExperienced at managing projects and large teamsHighly numerate and analytical individualExcellent organisational and interpersonal skillsAbility to take on responsibilities and to have a hands-on attitudeExcellent customer service manner developed over numerous roles
Timeline
Sales assistant
09.2017 - Current
Assistant manager
03.2014 - 01.2017
Studied Media and Communication - Certificate of Higher Education -
Goldsmiths University
01.2012 - 01.2015
Team member
Nando’s
06.2011 - 04.2013
Certificate in Graphic Design: Producing Promotional Material with Greenwich Integrated Youth Support Services Emergency First Response Certificate Certificate in Basic Youth Work - undefined
01.2010 - 01.2011
BTEC - undefined
Shootershill
01.2010 - 01.2012
Team member to Team leader
Odeon cinema
09.2008 - 03.2011
Diploma - ICT
Kidbrooke School
01.2004 - 01.2010