Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sebastian Rice

Bristol,,BST

Summary

Motivated customer service professional eager to transition into a Workforce Analyst role. Experienced in monitoring performance metrics, maintaining efficiency, and delivering high-quality support. Skilled in problem-solving, time management, and adapting to evolving business needs. Passionate about learning workforce management principles, optimizing processes, and contributing to team success through data-driven insights and collaboration.

Overview

10
10
years of professional experience

Work History

Customer Service Ambassador

Subfero
06.2024 - Current
  • Took full ownership of customer concerns, providing dedicated support and ensuring issues were thoroughly resolved to the customer's satisfaction.
  • Provided empathetic and effective technical support, ensuring customers felt heard, valued, and satisfied, leading to consistently positive customer ratings.
  • Built strong customer relationships by offering clear communication, proactive solutions, and personalized assistance, which encouraged customers to leave feedback and high ratings.
  • Handled a high volume of customer inquiries daily while maintaining a friendly and professional approach, ensuring each interaction was resolved efficiently and to the customer's satisfaction.
  • Maintained a smooth and efficient workflow, balancing speed and quality to meet customer needs while consistently delivering a positive service experience.

Customer Service Advisor

Screwfix
06.2024 - 12.2024
  • Addressed customer service inquiries via both verbal and written channels within the Customer Service Team.
  • Assumed accountability for pivotal customer service decisions aimed at resolving issues.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Established positive relationships with clients by going the extra mile to build rapport.
  • Tracked orders and processed refunds for new and existing customers.
  • Escalated complex issues in line with internal best practices for a swift resolution.

General Operative

ABP Group
04.2022 - 06.2024
  • Actively participated in team projects and met critical deadlines.
  • Repacked and relabelled items where errors were detected, avoiding customer complaints.
  • Checked packaging to ensure quality standards were met, remedying issues swiftly.
  • Provided on-the-job training to newly hired workers and team members.

Customer Service Assistant

Tesco
06.2015 - 09.2017
  • Offered advice and assistance to customers, paying attention to requests
  • Actively listened to customers, handling concerns quickly.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Informed customers about special promotions and provided detailed information for various products.

Education

Bachelor of Science - Physics, Astrophysics And Cosmology

University of Portsmouth
Portsmouth
06-2021

GCSE -

Huish Academy
Langport, United Kingdom
07-2012

Skills

  • Problem-Solving – Quickly identify issues and implement effective solutions
  • Analytical Thinking – Break down complex problems, interpret patterns, and apply logical reasoning
  • Communication – Clearly convey information to customers and colleagues
  • Time Management – Handle multiple tasks efficiently and meet targets
  • Customer Focus – Prioritize customer needs for a positive experience
  • Adaptability – Adjust to new processes and challenges with ease

Timeline

Customer Service Ambassador

Subfero
06.2024 - Current

Customer Service Advisor

Screwfix
06.2024 - 12.2024

General Operative

ABP Group
04.2022 - 06.2024

Customer Service Assistant

Tesco
06.2015 - 09.2017

Bachelor of Science - Physics, Astrophysics And Cosmology

University of Portsmouth

GCSE -

Huish Academy

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Sebastian Rice