Sebastian Khan

• Handled customer enquiries professionally via telephone and email.
• Maintained accurate customer records and updated internal systems efficiently.
• Supported customers throughout onboarding and service processes.
• Worked collaboratively within a fast-paced office environment.
• Demonstrated strong communication, organisation and problem-solving skills.
• Adapted quickly to new systems, procedures and administrative tasks.

• Delivered excellent customer service by assisting customers with footwear selections and fittings.
• Processed cash and card transactions accurately using POS systems.
• Maintained organised stock levels and visual store presentation.
• Promoted products and special offers while supporting sales targets.
• Handled customer queries and complaints professionally in a fast-paced environment.
• Supported stockroom operations, including deliveries and inventory organisation.

• Delivered high levels of customer service in a fast-paced environment.
• Trained and supported new team members to ensure company standards were met.
• Handled customer orders and payments accurately using POS systems.
• Maintained cleanliness, food safety and hygiene standards across work areas.
• Worked collaboratively with team members during busy periods to ensure efficient operations.
• Resolved customer queries professionally while maintaining a positive attitude under pressure.

• Assisted customers in locating products.
• Placed orders and holds for customers.
• Processed transactions efficiently.
• Maintained an organised and well-stocked sales floor.
• Represented the company positively to customers.
• Demonstrated company values in appearance and interactions with customers.
• Attended to all tasks promptly.

• Demonstrated strong organizational skills.
• Balanced customer enquiries and stock replenishment
• Ensured prompt attention to both tasks.