Sebastian H S des Forges

I began my role in the Client Services department by managing overflow calls, spending the first two months assisting with a high volume of inbound enquiries. This allowed me to build a strong foundation in client communication, learning how to quickly assess customer needs, respond professionally under pressure, and provide a positive first point of contact for the company. My ability to remain calm, attentive, and solution-focused on the phone helped build trust with clients and ensured their queries were handled efficiently.

After gaining confidence and experience in this fast-paced environment, I transitioned to focusing on market appraisal leads. In this role, I am responsible for identifying and nurturing valuation opportunities, ensuring that potential clients are guided smoothly through the initial stages of their property journey. I do this well because I take the time to understand each client's unique situation and tailor my communication accordingly. My strong organisational skills help me manage follow-ups effectively, and my attention to detail ensures that no opportunity is missed. I’m naturally approachable and proactive, which helps in building rapport with clients and maintaining their interest. By combining excellent listening skills with a strong understanding of our services, I’m able to convert enquiries into meaningful leads, ultimately contributing to the growth and success of the business.

• Company Overview: The Bird in Hand is a busy Gastropub in West Kensington, London, where I had the pleasure of working as FOH from November 2023 to June 2024. During my time there, I contributed to delivering exceptional service, ensuring that each guest enjoyed a memorable dining experience. The camaraderie and dedication of the staff solidified The Bird in Hand as a favourite in West London.
• The Bird in Hand is a busy Gastropub in West Kensington, London, where I had the pleasure of working as FOH from November 2023 to June 2024. During my time there, I contributed to delivering exceptional service, ensuring that each guest enjoyed a memorable dining experience. The camaraderie and dedication of the staff solidified The Bird in Hand as a favourite in West London.

• Company Overview: Molland House, a luxury lodge in the heart of Devon, catered to discerning guests from across the globe, with a capacity of up to twenty people. Our exclusive clientele was typically ultra-high-net-worth individuals, characterised by demanding itineraries with stays of twenty-four to forty-eight hours. In my role as a front-of-house specialist at Molland House, I undertook multiple responsibilities. These included delivering impeccable front-of-house service to our guests while also attending to various operational elements of the establishment. I assumed logistical responsibilities, including chauffeuring guests and ensuring the immaculate condition of equipment and vehicles. My social confidence in conversation was always comfortable with our global guests, many of whom were influential leaders in their respective industries.
• Molland House, a luxury lodge in the heart of Devon, catered to discerning guests from across the globe, with a capacity of up to twenty people. Our exclusive clientele was typically ultra-high-net-worth individuals, characterised by demanding itineraries with stays of twenty-four to forty-eight hours. In my role as a front-of-house specialist at Molland House, I undertook multiple responsibilities. These included delivering impeccable front-of-house service to our guests while also attending to various operational elements of the establishment. I assumed logistical responsibilities, including chauffeuring guests and ensuring the immaculate condition of equipment and vehicles. My social confidence in conversation was always comfortable with our global guests, many of whom were influential leaders in their respective industries.

• Company Overview: Mid-pandemic I gained valuable experience at VerdeOeste, Lisbon, a market-leading design and build firm in the Portuguese capital, specialising in high-end residential design and build management for ultra-high-net-worth clients. My role as a Junior Project Assistant immersed me in a dynamic work culture that emphasised collaboration and excellence. During my tenure at VerdeOeste, I maintained a daily journal and comprehensive project notes, contributing to the organisation’s knowledge. I had the exposure to engage with HNW client owners in project meetings, which provided me with an understanding of client expectations, industry standards, and the high-end build market.
• Mid-pandemic I gained valuable experience at VerdeOeste, Lisbon, a market-leading design and build firm in the Portuguese capital, specialising in high-end residential design and build management for ultra-high-net-worth clients. My role as a Junior Project Assistant immersed me in a dynamic work culture that emphasised collaboration and excellence. During my tenure at VerdeOeste, I maintained a daily journal and comprehensive project notes, contributing to the organisation’s knowledge. I had the exposure to engage with HNW client owners in project meetings, which provided me with an understanding of client expectations, industry standards, and the high-end build market.