Sebastian Gonzalez Rivero
London
Summary
Dedicated and adaptable professional with progressive experience in hospitality, rising from Waiter to Assistant Manager, where I gained strong skills in leadership, administration, and customer service within fast-paced environments. Experienced in supervising teams, managing operations, and handling reporting, scheduling, and compliance tasks with accuracy. Holding a degree in Film, I have developed a passion for production design and bring a creative eye for detail, problem-solving, and collaboration. Highly motivated, versatile, and eager to apply both organizational and creative skills to office-based or creative industry roles.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Assistant manager
Albion and East lmt.
London
02.2025 - Current
- Managed day-to-day operations, including scheduling, staff supervision, and resource allocation.
- Oversaw administrative functions such as inventory tracking and supply ordering.
- Processed payroll and planned rotas in compliance with company policies.
- Trained and developed team members to enhance efficiency and service standards.
- Handled customer inquiries and complaints professionally to maintain satisfaction levels.
- Supported senior management in performance reviews, budgeting, and decision-making processes.
- Maintained effective communication among staff, management, and suppliers.
Supervisor
Albion and East lmt.
London
05.2024 - 02.2025
- Supervised daily shift activities, ensuring adherence to company standards and smooth service.
- Trained new team members to foster collaboration and productivity.
- Assisted with staff scheduling, task allocation, and performance monitoring to enhance operational efficiency.
- Supported management team during comprehensive training in operations and leadership.
- Gained experience in inventory management, record-keeping, and report preparation.
- Handled customer concerns professionally, strengthening communication and problem-solving skills.
- Developed a solid foundation in financial controls, compliance, and operational procedures for promotion readiness.
Waiter
Albion and East lmt.
London
02.2024 - 05.2024
- Delivered exceptional customer service by managing orders and addressing guest needs promptly.
- Maintained high professionalism in fast-paced environments.
- Assisted with opening/closing procedures, stock control, and record-keeping to support daily operations.
- Collaborated with team members and management to ensure seamless service delivery.
- Developed strong communication and organisational skills while managing multiple priorities under pressure.
- Consistently recognised for reliability and attention to detail, resulting in promotion to supervisory role.
Head waiter
Wellfound
London
07.2023 - 02.2024
- Supervised floor operations to ensure seamless service and staff coordination.
- Trained new waitstaff, maintaining high service and quality standards.
- Assisted management in daily operations, customer relations, and efficient issue resolution.
- Prepared for supervisory promotion by demonstrating reliable capabilities.
Waiter
Burger and Beyond
London
09.2022 - 08.2023
- Streamlined bar operations by preparing drinks and managing cash transactions.
- Maintained cleanliness and organisation in a fast-paced work environment.
- Delivered efficient customer service while multitasking between floor and bar duties.
Waiter
Wellfound
London
05.2021 - 09.2022
- Developed proficiency in managing high-volume environments with diverse customer needs.
- Maintained service standards and attention to detail under pressure.
- Built foundational skills in customer service, teamwork, and adaptability.
Education
Bachelor of Arts - Film Production
Ravensbourne University London
London 09.2020 - 07.2023
Bachelor of Arts - Digital Film Production
Westminster Kingsway College
London 09.2018 - 06.2020
GCSEs -
Gladesmore Community School
London 09.2015 - 06.2018
Skills
- Leadership & Team Management: Supervised, trained, and motivated teams; promoted through multiple roles
- Communication: Professional interactions with staff, management, customers, and suppliers
- Organisation & Administration: Managed scheduling, reporting, payroll, inventory, and operations
- Problem-Solving & Decision-Making: Resolved customer issues and supported operational decisions
- Time Management & Working Under Pressure: Thrives in fast-paced, high-pressure environments
- Customer Service & Stakeholder Relations: Ensured satisfaction and maintained strong relationships
- Production Design Insight: Knowledge of set design, aesthetics, and visual storytelling
- Creative Problem-Solving: Adapted spaces and coordinated resources to realize creative concepts
- Collaboration on Creative Projects: Worked effectively with diverse teams toward shared goals
- Attention to Detail: Maintained high standards in service and visual presentation
- Adaptability & Quick Learning: Quickly learned new skills and adapted to changing roles
- Work Ethic & Reliability: Consistently dependable and professional
- Passion for Creativity & Visual Storytelling: Committed to creative and visual projects
- Balancing Administration & Creativity: Combines structured operations with creative collaboration
Languages
English
Fluent
Spanish
Native
Timeline
Assistant manager
Albion and East lmt.
02.2025 - Current
Supervisor
Albion and East lmt.
05.2024 - 02.2025
Waiter
Albion and East lmt.
02.2024 - 05.2024
Head waiter
Wellfound
07.2023 - 02.2024
Waiter
Burger and Beyond
09.2022 - 08.2023
Waiter
Wellfound
05.2021 - 09.2022
Bachelor of Arts - Film Production
Ravensbourne University London
09.2020 - 07.2023
Bachelor of Arts - Digital Film Production
Westminster Kingsway College
09.2018 - 06.2020
GCSEs -
Gladesmore Community School
09.2015 - 06.2018
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