Sebastian Frost
Saltash
Summary
Accomplished professional with extensive expertise in customer service, leadership proficiency, and KPI management. Demonstrates strong skills in team supervision, disciplinary procedures, and marketing strategies knowledge. Proficient in direct marketing and sales psychology, with a proven track record of sales expertise. Exceptional verbal and written communication abilities complement time management expertise to drive organisational success.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Brand ambassador
Pinnacle Advertising
Plymouth, Devon
2024.12 - Current
- Raised over £50,000 for various UK charities, including Marie Curie, SCOPE and Macular Society, through door-to-door fundraising.
- Achieved sales targets by employing advanced negotiation and closing techniques.
- Trained new brand ambassadors on product knowledge and communication skills.
- Cultivated strong customer relationships to promote brand awareness and loyalty.
- Demonstrated resilience in handling objections while maintaining professional rapport.
- Managed time effectively, prioritising leads and planning routes to enhance productivity.
- Developed tailored pitches to meet individual customer needs, utilising persuasive communication.
- Received multiple awards at company events for exceeding sales objectives.
Team leader
The Food Warehouse
Saltash, Cornwall
2020.12 - 2024.11
- Achieved promotion from sales assistant through strong work ethic.
- Led team operations, ensuring compliance with safety protocols and efficient workflows.
- Conducted interviews/ disciplinary meetings.
- Coordinated daily tasks to maximise team performance and productivity.
- Mentored new team members on operational procedures and best practices.
- Cultivated positive work culture through open communication initiatives.
- Delegated tasks effectively, optimising individual strengths for improved results.
- Resolved employee relations issues while managing disciplinary processes professionally.
- Conducted stock checks and updated product labelling to meet customer demand.
- Balanced tills at end of shift to ensure accurate cash handling and reporting.
- Implemented promotional strategies for increased product visibility.
Sales assistant
SPAR
Saltash, Cornwall
2020.03 - 2020.12
- Adapted quickly to high-demand environment during pandemic, gaining substantial retail experience.
- Collaborated with team members to optimise stock levels and maintain product availability.
- Processed transactions accurately, facilitating a smooth checkout experience.
- Resolved customer inquiries and issues to enhance satisfaction and encourage loyalty.
- Conducted cash register counts at end of shifts for accurate financial reporting.
- Performed stock checks, organised shelves, and documented out-of-stock items to meet customer needs.
- Replenished floor stock and processed deliveries promptly to maximise availability.
Education
GCSEs -
Saltash Community School
Saltash, Cornwall 2012.09 - 2017.06
A-Levels -
Saltash Comminity School
Saltash, Cornwall 2017.09 - 2019.06
Bachelor of Arts - Media
Plymouth University
Plymouth 2021.09 - 2023.05
Skills
- Customer service
- Leadership proficiency
- KPI management
- Team supervision
- Disciplinary procedures
- Marketing strategies knowledge
- Direct marketing proficiency
- Knowledge of sales psychology
- Sales expertise
- Verbal/written communication
- Time management expertise
Certification
Piano Grades 1-7
Music Grade 5 Theory
Timeline
Brand ambassador
Pinnacle Advertising
2024.12 - Current
Bachelor of Arts - Media
Plymouth University
2021.09 - 2023.05
Team leader
The Food Warehouse
2020.12 - 2024.11
Sales assistant
SPAR
2020.03 - 2020.12
A-Levels -
Saltash Comminity School
2017.09 - 2019.06
GCSEs -
Saltash Community School
2012.09 - 2017.06