Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Sebastian Frost

Saltash

Summary

Accomplished professional with extensive expertise in customer service, leadership proficiency, and KPI management. Demonstrates strong skills in team supervision, disciplinary procedures, and marketing strategies knowledge. Proficient in direct marketing and sales psychology, with a proven track record of sales expertise. Exceptional verbal and written communication abilities complement time management expertise to drive organisational success.

Overview

6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Brand ambassador

Pinnacle Advertising
Plymouth, Devon
12.2024 - Current
  • Raised over £50,000 for various UK charities, including Marie Curie, SCOPE and Macular Society, through door-to-door fundraising.
  • Achieved sales targets by employing advanced negotiation and closing techniques.
  • Trained new brand ambassadors on product knowledge and communication skills.
  • Cultivated strong customer relationships to promote brand awareness and loyalty.
  • Demonstrated resilience in handling objections while maintaining professional rapport.
  • Managed time effectively, prioritising leads and planning routes to enhance productivity.
  • Developed tailored pitches to meet individual customer needs, utilising persuasive communication.
  • Received multiple awards at company events for exceeding sales objectives.

Team leader

The Food Warehouse
Saltash, Cornwall
12.2020 - 11.2024
  • Achieved promotion from sales assistant through strong work ethic.
  • Led team operations, ensuring compliance with safety protocols and efficient workflows.
  • Conducted interviews/ disciplinary meetings.
  • Coordinated daily tasks to maximise team performance and productivity.
  • Mentored new team members on operational procedures and best practices.
  • Cultivated positive work culture through open communication initiatives.
  • Delegated tasks effectively, optimising individual strengths for improved results.
  • Resolved employee relations issues while managing disciplinary processes professionally.
  • Conducted stock checks and updated product labelling to meet customer demand.
  • Balanced tills at end of shift to ensure accurate cash handling and reporting.
  • Implemented promotional strategies for increased product visibility.


Sales assistant

SPAR
Saltash, Cornwall
03.2020 - 12.2020
  • Adapted quickly to high-demand environment during pandemic, gaining substantial retail experience.
  • Collaborated with team members to optimise stock levels and maintain product availability.
  • Processed transactions accurately, facilitating a smooth checkout experience.
  • Resolved customer inquiries and issues to enhance satisfaction and encourage loyalty.
  • Conducted cash register counts at end of shifts for accurate financial reporting.
  • Performed stock checks, organised shelves, and documented out-of-stock items to meet customer needs.
  • Replenished floor stock and processed deliveries promptly to maximise availability.

Education

GCSEs -

Saltash Community School
Saltash, Cornwall
09.2012 - 06.2017

A-Levels -

Saltash Comminity School
Saltash, Cornwall
09.2017 - 06.2019

Bachelor of Arts - Media

Plymouth University
Plymouth
09.2021 - 05.2023

Skills

  • Customer service
  • Leadership proficiency
  • KPI management
  • Team supervision
  • Disciplinary procedures
  • Marketing strategies knowledge
  • Direct marketing proficiency
  • Knowledge of sales psychology
  • Sales expertise
  • Verbal/written communication
  • Time management expertise

Certification

Piano Grades 1-7

Music Grade 5 Theory

Timeline

Brand ambassador

Pinnacle Advertising
12.2024 - Current

Bachelor of Arts - Media

Plymouth University
09.2021 - 05.2023

Team leader

The Food Warehouse
12.2020 - 11.2024

Sales assistant

SPAR
03.2020 - 12.2020

A-Levels -

Saltash Comminity School
09.2017 - 06.2019

GCSEs -

Saltash Community School
09.2012 - 06.2017
Sebastian Frost