Sebastian Dillon

Delivered advanced technical support to customers and ecosystem partners, focusing on assisting developers integrating with API.

Built out our AI support model using intercom's Fin AI. Training the model and maximising efficiency through automation. Focusing on continuous AI resolution rate improvements.

Designed and delivered systems that streamlined processes that were critical to efficacy of a small team in a fast paced ever changing company.

Lead a small team, providing weekly 1:1s, coaching and development.

Collaborated with product and engineering teams to identify and resolve technical issues.

Participated in triage of bug fixes to streamline resolution processes.

Worked with Enterprise Customer Success teams on complex customer technical challenges.

Diagnosed and repaired hardware and software issues across various Apple devices.

Provided clear guidance to customers on device usage and troubleshooting techniques.

Maintained up-to-date knowledge of the latest Apple products and repair methods.

Engaged with customers in a friendly manner, ensuring a positive experience.

Analysed customer problems to deliver effective solutions tailored to individual needs.

Shared technical insights with colleagues to foster teamwork and collaboration.

Installed and configured Bang & Olufsen products, ensuring optimal audio and video performance.

Diagnosed and resolved technical problems, implementing effective solutions promptly.

Provided customer training on product usage, enhancing user experience and satisfaction.

Configured systems based on customer preferences and room acoustics for optimal sound quality.

Coordinated project management for installations, ensuring timely completion of tasks.

Delivered exceptional customer service, addressing inquiries with professionalism and courtesy.