Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Interests
Interests
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Hi, I’m

Sean J Mitchell

Milton Keynes,UK
Sean J Mitchell

Summary

Business / Professional Networking: PRINCE2 & ITIL Service Management qualified. (Foundation & Intermediate level, Service Transition management) Professional Summary


Experienced IT Manager/Consultant with over 20 Years as an IT professional and exceptional ability to build positive rapport, inspire trust and guide teams towards achievement of delivery excellence and operational integrity. Strong facilitator at working cross-departmentally with co-management and top-level leadership. Excellent communication skills both verbal and written and have the ability to manage and train others through mentoring and coaching.

Overview

25
years of professional experience

Work history

MML
Milton Keynes

Consultant (Contractor
09.2023 - Current

Job overview

  • Provide guidance on process improvements for Helpdesk and wider MML teams. Managed to support over 150 calls per day, increasing SLA and productivity by 5%.
  • Create Knowledge Management Framework, utilising a central hub (SharePoint) which includes best practice for knowledge tailored for each MML client.

Deloitte AG, Deloitte UK
Zurich, Milton Keynes

Knowledge Manager | Assistant IT Project Manager | Transition Readiness Lead, Knowledge Manager
09.2012 - 05.2023

Job overview

  • Responsible for:
  • Build, manage and set direction of Knowledge Management Framework and Knowledge Management team members
  • Create, capture, organise, and assess knowledge assets for practice use
  • Coordinate with cross-functional organisations to align KM strategy with broader organisational learning strategies
  • Develop robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements
  • Promote use of knowledge management tooling and processes to facilitate sharing of knowledge
  • Build and drive culture of knowledge sharing within site operations and serve as advocate for KM initiatives within site operations
  • Support development and implementation of training on KM processes and tooling
  • Assist with resource planning as applicable to strengthen and expand KM initiatives
  • Understand and recognise key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value
  • Bring relevant industry insights to incorporate into KM Framework
  • Identify success stories from Knowledge Management Programme, where productivity within internal teams have increased by 10% in the first 6 months of implementation

Assistant IT Project Manager

Job overview

  • Responsible for delivering the projects from the Swiss portfolio
  • Managing up to large scale IT projects from transition into operational support
  • Ensuring that the implementation is consistent with Deloitte strategy and follows best practice techniques
  • Transition Readiness Lead (Transition Readiness & Implementation Management - TRIM)
  • Responsible and accountable for the delivery of support elements of a project, resulting in a seamless transition into the live environment. As IT Services evolves in response to the strategic direction of the firm and new technologies, whilst ensuring to meet the consistent changing requirements
  • Projects successfully delivered:
  • SWIFT Wave 2 (incl. SWIFT Legacy Change, R&A) and SWIFT Wave 3 (North South Europe - NSE).
  • Jupiter CH (project manager/transition lead) and Jupiter UK (transition lead/trainer/operational handover lead)
  • MFA (Multi-Factor Authentication)
  • MAC Optimisation
  • Mobile Threat Defence
  • Windows 8.1 Deployment (CH)
  • Swiss Secure Printing (Follow-me print solution)
  • Programme successfully delivered:
  • Project Sphere - Enterprise Resource Planning (migrating and integrating businesses to a software system i.e
  • ServiceNow, to help automate and manage core business processes for optimal performance)
  • Acted as a Consultant to oversee due diligence have been carried out throughout the project and dry runs have been managed successfully, ensuring key operational teams are aware of impact, availability, timelines and allowing some contingency, prior to the planned Gate meeting, Go-No Go and Business/Technical Go-Live
  • Ensuring the Senior Technical Lead(s) have the testing/dry run plans up to date and also I would ensure several Gate readiness meetings are in place to ensure key criteria's have been met, before the official Gate readiness meeting is in place
  • If there are any anomalies, ensure the service owner of that process is aware and that it does not have any adverse impact to the project or existing operational environment and provide advice where applicable, what will be required for Go-Live
  • Experience Stakeholder Engagement and Management; ability to negotiate and influence both local and global level
  • Implementation of IT Security (CAP), Infrastructure and End-User Technology projects across UK, CH, Global and now NSE (SWIFT, Jupiter)
  • Managing and coordinating Functional/UAT testing for all Swiss/UK IT projects
  • Reporting on progress and performance
  • Risk and Issues management
  • Conflict resolution
  • As part of Service Management, worked closely with Service Design teams such as Problem, Capacity, Software Asset, Configuration and Incident Management (incl
  • Target Operating Model)
  • Management of Transition into Operations and ensuring effectiveness and efficiency of the transition process
  • Business Change Management (i.e
  • Communication, End User Impact, Content and Learning repositories)
  • Maintaining documentation i.e
  • Gate 1 through to Gate 3 and Early Life Support This is aligned with GTOM project lifecycle (Gate 1 to Gate 5)
  • Core Competencies
  • Professional and confident attitude
  • Ability to build relationships with peers and others in the organisation
  • Committed and motivated to team success rather than individual success
  • Analytical, logical, thorough and methodical
  • Excellent interpersonal manner, communication skills & customer focussed
  • Excellent troubleshooting and problem resolution skills
  • Key Activities and Responsibilities
  • Accountable for successful implementation of new services into the live environment
  • Responsible for the smooth transition of projects from development into operational support
  • Ensuring all documentation pertaining to the deployment is correct, accepted and is handed over to the operational teams to be maintained, post Go-Live
  • Responsible for the transition framework and processes and ensuring strong project governance is in place
  • Develop full scale project plans, timelines and define project scope, goals and deliverables for transition
  • Responsible for defining transition tasks and resource requirements
  • Issues and Risk management (both project and transition)
  • Track project deliverables using appropriate tools i.e
  • Service Acceptance Criteria (SAC), Early Life Support (ELS)
  • Review documentation and provide quality assurance throughout the project lifecycle (service transition)
  • Responsible for the preparation of formal project documentation and reports
  • Manage and co-ordinate the transition activities required from ITS Service Operations to adopt new processes and technologies emerging from the UK, CH portfolio, incl
  • NSE
  • Keep ITS Service Operations Management informed of project progress i.e
  • Service Management, Service Desks and other operational teams outside the of core project team
  • Team Mentoring for new starters and junior members of the TR function (TRIM)

Deloitte LLP

Contractor | Senior Technical Analyst | Team Leader
10.2007 - 09.2012

Job overview

  • Promoted to Senior Technical Analyst (U2 Grade)
  • Deputise in Team Leadership and Acting Team Leader for another team on the IT Server Desk
  • Worked in IT Infrastructure (3rd line IT support) for a 9 month Secondment role looking after Application servers, Development servers, Print servers, UAT servers and SQL databases
  • Mainly supporting a Document Management System (End User support)
  • This includes, analytical and technical problem solving, customer facing
  • Provide 2nd level support via service calls, voice calls, e-mails & voicemail.

Universal Music Group

Technical IT Analyst
02.2007 - 10.2007

Computacenter / Getronics

Technical IT Analyst
09.2006 - 02.2007

Paralogic Networks

Technical IT Analyst
11.2004 - 08.2006

Computacenter

Technical IT Analyst
04.2004 - 10.2004

Morgan Stanley

Technical IT Analyst
02.2003 - 02.2004

NTL

Senior Faults Analyst / Team Leader
10.1998 - 02.2003

Education

Deloitte LLP

ITILv3 Foundation Deloitte LLP - London, UK. ITILv3 Service Transition Deloitte AG - Zurich, Switzerland Prince2 FoundationNTL - Luton, UK TOM (Turn Onto Management) Course from IT

Milton Keynes College

First Diploma from Information Technology

JHP Training

City & Guilds Pitman Qualifications Administration Level
1997

Skills

Overall Project Management, Transition Management and Knowledge Management Experience

Demonstrable and reference skills in the following areas:

  • Project Management (both project/service delivery and service management)
  • Knowledge Management (utilising ServiceNow and SharePoint)
  • Software Development - Agile Project Management (incl tool suite' such as Atlassian ie Jira & Confluence)
  • Document Management System (eg Meridio - via Outlook)
  • Budgeting / Financial Planning
  • Risk and Issue Management
  • Documentation and Reporting capabilities
  • Leadership, Communication, Negotiation, Persuasion and Personal Influence
  • Problem-solving and Decision-making

Additional Information

  • Work Permit / Availability Held L and B permits in Zurich, Switzerland) 2012-2016. Available immediately.

Languages

English
Native
German
Beginner

Timeline

Consultant (Contractor

MML
09.2023 - Current

Knowledge Manager | Assistant IT Project Manager | Transition Readiness Lead, Knowledge Manager

Deloitte AG, Deloitte UK
09.2012 - 05.2023

Contractor | Senior Technical Analyst | Team Leader

Deloitte LLP
10.2007 - 09.2012

Technical IT Analyst

Universal Music Group
02.2007 - 10.2007

Technical IT Analyst

Computacenter / Getronics
09.2006 - 02.2007

Technical IT Analyst

Paralogic Networks
11.2004 - 08.2006

Technical IT Analyst

Computacenter
04.2004 - 10.2004

Technical IT Analyst

Morgan Stanley
02.2003 - 02.2004

Senior Faults Analyst / Team Leader

NTL
10.1998 - 02.2003

Assistant IT Project Manager

Deloitte LLP

ITILv3 Foundation Deloitte LLP - London, UK. ITILv3 Service Transition Deloitte AG - Zurich, Switzerland Prince2 FoundationNTL - Luton, UK TOM (Turn Onto Management) Course from IT

Milton Keynes College

First Diploma from Information Technology

JHP Training

City & Guilds Pitman Qualifications Administration Level

Interests

Interests & Hobbies , I'm passionate and part of the Multi-Cultural Network and Reverse Mentoring Scheme (part of the Black Action Plan programme). I enjoy keeping fit, football and music.

Interests

Interests & Hobbies , I'm passionate and part of the Multi-Cultural Network and Reverse Mentoring Scheme (part of the Black Action Plan programme). I enjoy keeping fit, football and music.

Interests

Interests & Hobbies , I'm passionate and part of the Multi-Cultural Network and Reverse Mentoring Scheme (part of the Black Action Plan programme). I enjoy keeping fit, football and music.

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Sean J Mitchell