Sean Sprittlehouse

Progressing from ( and including ) my previous role & responsibilities, I moved tro the helm of leading and managing the club's sales and retention efforts, including not only my own KPIs but also those of my team and other departments. This included:

• Effective timekeeping to ensure that daily, weekly & monthly tasks and KPI's were being achieved.
• Representing the club nationally during weekly & monthly meetings to provide up-to-date club specific statistics and figures.
• Providing a reliable and dependable source of information, leadership & training across the club.
• Delivering and implementing efficient & effective work procedures, and streamlining those already in place.

Throughout this role I carried out my day-to-day duties effectively and efficiently as part of a team; working towards the deadlines & KPI targets presented to me. Some of my daily responsibilities included:

• Consistent & enthusiastic communication to prospective members.
• Reclaiming & negotiating outstanding membership balances and fees.
• Retaining & regaining both current and existing members.
• Collecting, scheduling, and posting content for social media.
• Offering a dependable outlet for member feedback.
• Responding to daily enquiries & complaints.
• Daily usage of CRM ( Brightlime ) & office software ( Google Docs, Sheets & Drive ).

As a Duty Manager my responsibilities were further expanded upon, including:

• Ensuring the successful opening / closing of the entire facility.
• Responding & dealing with operational issues.
• Administering First Aid during Code Blue scenarios.
• On-call services.

My initial foray into the leisure industry; I was tasked with providing exceptional customer service to both members & visiting guests. This included:

• Greeting & acknowledging arriving and departing members.
• Assisting members with in-person, phone & email enquiries.
• Proving on-the-spot resolutions & outcomes to member complaints.
• Serving & handling food and beverages in the Cafe / Bar department.

During this tenure I received exposure & invaluable experience relating to the operations of the Sales & Marketing department; gaining insight into the daily operations and an understanding of KPI's. I was also tasked with helping the department when called up in the form of:

• Touring prospective members around our facilities.
• Arranging bookings & tours for the Sales & Marketing team.
• Communicating membership information to prospective members.

During my term at the Banbury House Hotel I was heavily involved with the operations and day-to-day running of the multiple bar facilities throughout the building. It was in this role that I was given my first opportunities to manage and oversee a team, and showcase my leadership abilities. Examples of which include:

• Event organisation & management.
• Ordering new stock & controlling existing wares.
• Timekeeping / absence management.

My first experience within the sales industry, I was responsible for selling computing devices ( PC's, Laptops & Tablets ) & accessories. I was required to have a broad understanding of all products within my designated area, and my day-to-day responsibilities also included:

• Creating and finalising product sales.
• Upselling product "bolt-ons" to achieve sales KPI's.
• Maintaining product displays.