Summary
Overview
Work history
Education
Skills
References
Timeline
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Seana Linton

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work history

Support for Learning worker

St Rose of Lima
Ruchazie
  • After successfully gaining my honours degree in late 2022 I took an opportunity to work in a Support for Learning role in a primary school to help me gain more knowledge and confidence within a classroom hopefully to then set me in good stead for applying for my Postgraduate program in Primary Education.
  • My day-to-day role included supervision of pupils during breaks as well being paired with primary classes where I helped assist the teacher but also had my own individual groups for certain curricular areas such as maths and literacy.
  • Adhered to Council and national policies, safety procedures and performance standards.

Voluntary Support for Learning worker

St Bridget's Primary
Baillieston
05.2022
  • As a result of having had two very successful placements I was invited to return to this primary school to act as a voluntary Support for Learning worker for Primary 1 working one day per week.

Customer Advisor Supervisor

B&Q Ltd
01.2017 - 01.2022
  • Employed as a part-time customer service advisor and supervisor my role involved acting as the first point of contact by operating the customer service desk in a busy DIY store.
  • I am responsible for dealing with returns and exchanges, processing in-bound and out-bound orders, handling store phone calls and dealing with customer enquiries and complaints.
  • Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service and built positive customer raptor through friendly, professional communication.
  • In 2021 I was promoted to part-time supervisor which entails being part of a team of 4 supervisors responsible for the smooth running of front-end services.
  • This role involves ensuring sufficient resource is available at check-out and supporting with cash-up.
  • During my time at B&Q I used different internal applications which was mandatory my role at the customer service desk.
  • I was also responsible for setting up a click and collect system on Excel during the Covid-19 pandemic.

Education

Honours Degree in Childhood Studies -

University of West of Scotland
08.2020 - 6 2022

HND in Childhood Practice - undefined

City of Glasgow College
08.2018 - 6 2020

Highers - undefined

St Ambrose High School
08.2016 - 6 2018

Skills

  • PC and IT literate (with knowledge in Microsoft Word and Excel)
  • Excellent communicator
  • Great people skills
  • Leadership ability
  • Attention to detail
  • Customer focus
  • Helpful and approachable personality which make it easy for me to engage with management, children, parents, and members of the public
  • Customer service

References

  • Kathleen Sheils, Headteacher at St. Rose of Lima, 01417749397
  • Tracy Atkinson, Digital Education Lecture in the Institute of Education at University of Strathclyde, 01414448126
  • Janet Kelly, Supervisor B&Q, 07929 433353
  • Jamie Gonzalez, Owner of Malaga Tapas, 07969 827035

Timeline

Voluntary Support for Learning worker

St Bridget's Primary
05.2022

Honours Degree in Childhood Studies -

University of West of Scotland
08.2020 - 6 2022

HND in Childhood Practice - undefined

City of Glasgow College
08.2018 - 6 2020

Customer Advisor Supervisor

B&Q Ltd
01.2017 - 01.2022

Highers - undefined

St Ambrose High School
08.2016 - 6 2018

Support for Learning worker

St Rose of Lima

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Seana Linton