Sean Whitaker
Keighley,West Yorkshire
Summary
For the past 5 years I have worked as a sales assistant / wharehouse opperative at James Hargreaves Plumbers Merchants where I have dealt with plumbers and the general public on a daily basis. I have performed many tasks within this time from sourcing materials for Plumbers to guiding the public through our Bathroom Showroom to help them achieve their visions with my knowledge of available products. I have experience in loading and unloading deliveries using a forklift truck and overseen general wharehouse duties such as stock replenishment and delivery preperation. I have also delivered orders to site in the company van when needed. I believe I can confidently perform most duties asked of me either with a colleague or solo and am looking to take the next step in my career by taking on more responsibility and pushing myself outside of my comfort zone.
Overview
19
19
years of professional experience
Work History
Sales Assistant
James Hargreaves Plumbers Merchants
Keighley, West Yorkshire
06.2021 - Current
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Cultivated strong customer relationships through attentive service, fostering loyalty and repeat business.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assessed customer product budget and requirements through consultations.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Collaborated with team members to exceed sales targets, enhancing overall store performance.
- Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
- Compiled customer orders for collection, ensuring accuracy and timely fulfilment.
- Facilitated returns and exchanges according to store policies.
- Developed in-depth product knowledge to assist customers effectively with merchandise enquiries.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Operated forklifts safely to transport goods and materials throughout warehouse, adhering to strict safety protocols.
Whirlpool Manufacturer
Bronte Whirlpools
03.2007 - 06.2021
- Prepared finished products for shipment, ensuring compliance with quality and safety guidelines.
- Supported health and safety practices across workspace, contributing to a safer work environment.
- Supported health and safety practices across workspace, contributing to a safer work environment.
- Collaborated with team members to assemble and sub-assemble components, enhancing workflow efficiency.
- Managed inventory of raw materials and supplies to prevent shortages.
- Operated loading and unloading of materials from delivery vehicles safely to avoid injuries.
- Adapted to various roles within the factory to demonstrate flexibility and eagerness to learn.
Education
NVQ Level 2 - Plumbing
Keighley College
01-2004
Skills
- Customer service
- Relationship building
- Customer relationship management
- Product recommendations
- Visual merchandising
- Point of sale
- Sales transaction processing
- Inventory management
Timeline
Sales Assistant
James Hargreaves Plumbers Merchants
06.2021 - Current
Whirlpool Manufacturer
Bronte Whirlpools
03.2007 - 06.2021
NVQ Level 2 - Plumbing
Keighley College