Sean Sparshott
Fordingbridge,Hampshire
Summary
Experienced IT Engineer with a strong academic foundation in networking and a hobbyist background in mechanics, showcasing a proven track record of solving intricate problems in IT networking, cyber security, and related domains. With three years of hands-on experience in the tech industry, I have honed my skills and expertise, allowing me to approach tasks with a holistic perspective and analytical reasoning. Effective time management has been a cornerstone of my career, ensuring the timely and professional completion of projects. My passion for continuous learning drives me to enhance my skill set and contribute meaningfully to the evolving landscape of technology, with a goal of creating a better world through innovation and expertise.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Developer Support Engineer II
Unity
Southampton, Hampshire
2023.10 - Current
- Served as escalation point and welcomed increased responsibilities as Developer Support Engineer II at Unity
- Tackled complex challenges, ensuring seamless functioning of Developer Support Engineers
- Proactively identified potential issues through ticket analysis and led swift and effective resolutions
- Demonstrated expertise in identifying emerging issues and maintaining high service standards
- Committed to peak team efficiency, providing timely solutions to clients, upholding Unity's service excellence
Developer Support Engineer
Unity
Southampton, Hampshire
2021.11 - 2023.10
- Ensured seamless operation of game servers for Unity clients
- Maintained server stability, guaranteeing uninterrupted gaming experiences
- Exceeded client expectations, addressing issues proactively for minimal disruption
- Expertise in Linux and Windows networking for troubleshooting network and in-game performance issues
- Proficient in ticket management systems like Jira and Zendesk for efficient issue resolution
- Focused on technical proficiency, proactive problem-solving, and client satisfaction to enhance gaming experiences
Technical Support Engineer
Servicenow
Staines-upon-Thames, Surrey
2020.08 - 2021.11
- Guaranteed full uptime for ServiceNow customers
- Resolved complex customer issues through meticulous incident management
- Developed and integrated JavaScript scripts for enhanced workflow efficiency
- Participated in continuous training to deepen knowledge and skills
- Fostered a positive team environment, enhancing colleague and customer satisfaction
Education
Bachelor of Science - Advanced Networks and Information Assurance
Bournemouth University
Poole 2016.09 - 2020.07
Skills
- Incident management
- Ticket lifecycle management
- Issue escalation
- Issue resolution
- Change management
- Root Cause Analysis (RCA) methodology
- Hardware maintenance
- End-user training
- Process automation
- ZenDesk
- Jira
- Servicenow
- Computer Networking
- Information Assurance
- Linux
- Windows
- Python
- C#
- Java
- JavaScript
- Autohotkey
- Skilled in TCP/IP
Timeline
Developer Support Engineer II
Unity
2023.10 - Current
Developer Support Engineer
Unity
2021.11 - 2023.10
Technical Support Engineer
Servicenow
2020.08 - 2021.11
Bachelor of Science - Advanced Networks and Information Assurance
Bournemouth University
2016.09 - 2020.07