Sean Smith
Environmental Team Leader
Dumfries,Dumfries And Galloway
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent customer service skills with a Professional approach to all situations.
Overview
43
43
years of professional experience
Work History
Environmental Team Leader
Wheatley South
Dumfries, Dumfries And Galloway
07.2020 - Current
- Managed team of employees maintaining social housing schemes and closes, overseeing hiring, training and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered Exceptional Service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues and complete projects on time.
- Resolved problems, improved operations and provided ideas to better service or support.
- Developed and maintained courteous and effective working relationship with Housing Officers and Management
- Upkeep Comprehensive records for Machinery and Staff and Health and Safety.
- Spray Pesticide in a Environmentally safe manner.
- Van and Trailer Operator.
- COSHH Compliant.
Mobile Area Supervisor
ISS ISS Facilities Services
Dumfries (Mobile Position), Dumfries And Galloway
11.2019 - 06.2020
- Supervise up to 30 members of staff in Banks and Various Retail, Mobile Position.
- Clocking Issues reports, Spreadsheets, Auditing, Key Holder
- Used coordination and planning skills to achieve results according to schedule.
- Monitored company inventory to keep stock levels and databases updated.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
- Upheld Disciplinary and Grievance procedures, Disclosure Approved.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-to-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
Restaurant and Bar Manager
The Steam Boat Inn
Carsethorn, Dumfries, Dumfries And Galloway
03.2019 - 11.2019
- Opening and Closing Business, Key Holder
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Interacted positively with customers while promoting hotel facilities and services.
Lease Holder
The Crown Hotel
Lockerbie, Dumfries And Galloway
04.2017 - 02.2019
- Run Bar, Restaurant and Guest Rooms, Award Winning in Service.
- Maintain Accounts, Margins, Staff Payroll
- Led projects and analyzed data to identify opportunities for improvement.
- Testing and Recording, Licensing and Regulation, Keeping Fire and Compliance documentation updated and Legal.
- Successfuly working within tight deadlines and a fast-paced environment.
- Stock Checking, Operation and programming of latest POS Till Systems.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships to promote repeat custom.
Guest House Proprietor
Ballabeg Guest House
Perth, Perth And Kinross
12.2009 - 03.2017
- Run Business on a day to day basis
- Improved operations through consistent hard work and dedication.
- Stock Taking, Marketing, Accounting, Maintain Gold Award Standards.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Conducted research, gathered information from multiple sources and presented results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Assistant Manager
Hillhead Caravan Park
Kintore, Aberdeenshire
03.2008 - 11.2009
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Team Leader
Elmar UK
Westhill, Aberdeenshire
07.2004 - 02.2008
- Implement safe working practice and uphold excellent quality standards
- Set up and calibrated machinery to meet specific production requirements.
- Manage & lead Teams, co-ordinate work flow to meet customers requirements.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Implemented new working processes to deliver multiple improvements.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Deputy Team Leader / Operative
Cooper Crouse Hinds/ Enclosure Ltd/ Weidmuller, (Company Name Change)
Sheerness , Kent
09.1995 - 10.2004
- Manage within a team-based environment. Provide motivational & cultural changes to teams.
- Maintained employees' job performances in conformance with corporate policies and procedures.
- Mig & Tig of light gauge mild steel & Stainless steel Enclosures and Folding Presses.
- Introduce S.M.E.D & 5's strategies to improve flow.
- Upwardly drive Investors in People.
Assistant Store Manager
Sheppey Video
Minster, Kent
05.1993 - 09.2004
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Reviewed sales and gross profit report to assess company efficiency.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Apprentice Fabrication Welder
Levercrest
Sheerness, Kent
06.1990 - 09.1993
- Welding play equipment using Tig & Mig also day-release course at Canterbury College City 201 and 228
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Machine Operator/ Welder
Energy Products
Sheerness, Kent
09.1992 - 01.1993
- Manually set up machinery, lathes and grinders.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Maintained equipment performance by lubricating and cleaning components.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained organized work area by cleaning and removing hazards.
Fabrication Welder
East Kent Fabrication
Sheerness, Kent
10.1991 - 08.1992
- Checked cut length frequently for deviations in cut length specs.
- Read and followed blueprints and weld diagrams.
- Made steel form parts using various cutting equipment and welded part together per specifications.
- Documented welding on specified work order.
- Inspected pieces for defects, measured and checked with straightedges or templates for compliance with specifications.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Welded metal components in vertical, overhead and flat positions.
- Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
Education
First Line Managers Award (Year Course) - Management
Institute of Management
KentCity & Guilds PA1 And PA6 Pesticide Award - City & Guilds
City And Guilds PA1 And PA6 Pesticide Award
Scottish Certificate For Personnel Licence At SCQF Level 6 -
Scottish Alcohol Licensing
Scag & Vride Certified -
Lantra
A.A Gold Star Award - Business Award
A.A
Ballabeg Guest HouseBest Business In Lockerbie 2018/2019 - Business Award
Business Institute Awards
DumfriesFood Hygiene Level 2 -
BII
Cellar Management -
BII
PEAT Pre Entry Awareness Training -
BII
Conduct & Capability Award -
Rcct
SNT Level II (Dye Pen) Technician - Dye Pen
DP Services
AberdeenFoundation Programme - City & Guilds
Canterbury College
Canterbury Fabrication & Welding (Technology) - City & Guilds
Canterbury College
Canterbury Fabrication & Welding - City & Guilds
Canterbury College
Canterbury Cutting By Shear - City & Guilds
Canterbury College
Canterbury Bending & Folding - City & Guilds
Canterbury College
Canterbury Basic Engineering (Written) - City & Guilds
Canterbury College
Canterbury Basic Engineering - City & Guilds
Canterbury College
Canterbury Foundation Programme - GCSE
Minster College
Sheerness Science - GCSE
Minster College
Sheerness Life Skills - GCSE
Minster College
Sheerness Engineering Theory & Practice - GCSE
Minster College
SheernessEnglish - GCSE
Minster College
SheernessArt & Design - GCSE
Minster College
Sheerness Skills
Customer Service Excellence
undefinedAdditional Information
I have covered all aspects of Engineering, and have progressed into Management. I have run my own Guest House successfully, which was highly profitable and AA Gold Award winning. I progressed to a Hotel which achieved best business in Lockerbie, and a reputation for its Good Home cooked Food. I feel I have the experience, enthusiasm and commitment to undertake any position, and drive towards achieving excellent Customer Service levels and a Professional approach to all situations. I excel in pressure situations and relish challenges. I would be willing to relocate if a relevant position becomes available.
Timeline
Environmental Team Leader
Wheatley South
07.2020 - Current
Mobile Area Supervisor
ISS ISS Facilities Services
11.2019 - 06.2020
Restaurant and Bar Manager
The Steam Boat Inn
03.2019 - 11.2019
Lease Holder
The Crown Hotel
04.2017 - 02.2019
Guest House Proprietor
Ballabeg Guest House
12.2009 - 03.2017
Assistant Manager
Hillhead Caravan Park
03.2008 - 11.2009
Team Leader
Elmar UK
07.2004 - 02.2008
Deputy Team Leader / Operative
Cooper Crouse Hinds/ Enclosure Ltd/ Weidmuller, (Company Name Change)
09.1995 - 10.2004
Assistant Store Manager
Sheppey Video
05.1993 - 09.2004
Machine Operator/ Welder
Energy Products
09.1992 - 01.1993
Fabrication Welder
East Kent Fabrication
10.1991 - 08.1992
Apprentice Fabrication Welder
Levercrest
06.1990 - 09.1993
First Line Managers Award (Year Course) - Management
Institute of Management
City & Guilds PA1 And PA6 Pesticide Award - City & Guilds
City And Guilds PA1 And PA6 Pesticide Award
Scottish Certificate For Personnel Licence At SCQF Level 6 -
Scottish Alcohol Licensing
Scag & Vride Certified -
Lantra
A.A Gold Star Award - Business Award
A.A
Best Business In Lockerbie 2018/2019 - Business Award
Business Institute Awards
Food Hygiene Level 2 -
BII
Cellar Management -
BII
PEAT Pre Entry Awareness Training -
BII
Conduct & Capability Award -
Rcct
SNT Level II (Dye Pen) Technician - Dye Pen
DP Services
Foundation Programme - City & Guilds
Canterbury College
Fabrication & Welding (Technology) - City & Guilds
Canterbury College
Fabrication & Welding - City & Guilds
Canterbury College
Cutting By Shear - City & Guilds
Canterbury College
Bending & Folding - City & Guilds
Canterbury College
Basic Engineering (Written) - City & Guilds
Canterbury College
Basic Engineering - City & Guilds
Canterbury College
Foundation Programme - GCSE
Minster College
Science - GCSE
Minster College
Life Skills - GCSE
Minster College
Engineering Theory & Practice - GCSE
Minster College
English - GCSE
Minster College
Art & Design - GCSE
Minster College
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