Summary
Overview
Work history
Education
Skills
Timeline
Generic

Sean Reilly

Wirral,Merseyside

Summary

I am highly sociable organised individual

Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication towards any opportunity given

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Front of house team member

Broadoaks Country House
Windermere, Cumbria
08.2024 - 06.2025


  • Memorized complete menu and offered guests knowledgeable suggestions.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues..
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Practiced healthy and safety measures to comply with regulations.
  • Confidently managed guests requests by listening actively to concerns and providing positive solutions.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Handled complaints effectively, resulting in increased guest satisfaction.

Bartender

Mamasan
Liverpool, Merseyside
05.2024 - 08.2024
  • Recommended drinks to customers, increasing overall sales.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Maintained a clean and organized bar, enhancing customer satisfaction.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Collaborated with team members to provide seamless service during busy periods.
  • Implemented new cocktail recipes by researching current trends in the industry.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Supported serving staff with fast, accurate beverage preparation.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Built and maintained displays of spirits, enticing guests to make purchases.

Bartender

Masons
Liverpool , Merseyside
11.2021 - 05.2024
  • Prepared cocktails following precise recipes to ensure consistency in taste.
  • Developed new cocktails, resulting in increased bar sales.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Mixed and served cocktails, pre-mixed drinks and other bar beverages to venue specifications, proactively upselling products as appropriate to meet sales targets.
  • Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
  • Enhanced customer experience with knowledge about various cocktails, wines, beers and spirits.
  • Enhanced customer satisfaction by attentively taking orders
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.

Bar supervisor

Shenanigans
Liverpool, Merseyside
03.2020 - 11.2021
  • Coordinated with kitchen staff to provide seamless service during dining hours.
  • Enhanced customer satisfaction by managing bar operations efficiently.
  • Implemented new cocktail recipes, sparking interest amongst regular customers.
  • Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
  • Handled difficult customers tactfully, ensuring minimum disruption to other guests.
  • Trained staff for improved service quality and professionalism.
  • Managed cash flow, ensuring correct transaction procedures were followed.
  • Supervised team members to ensure excellent service delivery.
  • Organised stock inventory to prevent shortages during peak hours.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Monitored restaurant performance to identify and implement improvement initiatives.

Barback/Bartender

McCooleys Mathew Street
Liverpool, Merseyside
11.2018 - 03.2020
  • Delivered excellent customer service with a positive attitude and friendly demeanour.
  • Followed all health and safety guidelines whilst handling glassware and equipment in the bar area.
  • Prevented stock shortages with timely inventory management tasks at peak hours.
  • Helped reduce waste by effectively managing inventory levels at the bar.
  • Oversaw deliveries of fresh stock to ensure quality control measures were followed.
  • Helped create a warm atmosphere through attentive customer interaction and prompt service delivery.
  • Checked expiration dates regularly for maintaining high standards of product freshness at the bar.
  • Maintained cleanliness of bar area by regular cleaning and sanitising.
  • Supported fast-paced service by efficiently restocking glasses and ice.
  • Cleaned tables, removed empty glasses; ensured a tidy environment for customers.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

Barback

Tranmere Rovers football club
Wirral, Merseyside
04.2015 - 07.2016
  • Responded swiftly to bartender requests for better workflow efficiency on busy nights.
  • Cleaned tables, removed empty glasses; ensured a tidy environment for customers.
  • Transported kegs, cases, rubbish; helped maintain an organised workspace.
  • Followed all health and safety guidelines whilst handling glassware and equipment in the bar area.
  • Helped create a warm atmosphere through attentive customer interaction and prompt service delivery.
  • Ensured smooth operation of the bar with stocking and replenishing supplies.
  • Supported fast-paced service by efficiently restocking glasses and ice.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Maintained bar stock, replenishing when as necessary.
  • Cleared counters and disposed of waste and broken glass.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.

Education

Apprenticeship Level 3 - Uniformed Services

Wirral Met
Wirral
09.2017 - 06.2018

Apprenticeship Level 2 - Unformed Services

Wirral Met
Wirral
09.2016 - 06.2017

Skills

  • Time efficiency
  • Resilience under pressure
  • Customer Service
  • Positive attitude
  • Social perceptiveness
  • Alcohol service etiquette

Timeline

Front of house team member

Broadoaks Country House
08.2024 - 06.2025

Bartender

Mamasan
05.2024 - 08.2024

Bartender

Masons
11.2021 - 05.2024

Bar supervisor

Shenanigans
03.2020 - 11.2021

Barback/Bartender

McCooleys Mathew Street
11.2018 - 03.2020

Apprenticeship Level 3 - Uniformed Services

Wirral Met
09.2017 - 06.2018

Apprenticeship Level 2 - Unformed Services

Wirral Met
09.2016 - 06.2017

Barback

Tranmere Rovers football club
04.2015 - 07.2016

Similar Profiles

Create profile
Sean Reilly