Sean Ongers

Strategic ownership of Learning & Performance budget to:

• Supported over 4,000 colleagues globally at Informa Markets
• Led team of eight in analysing and developing global learning strategy
• Delivered internationally renowned Exhibition Management Certificate programme for career advancement
• Developed comprehensive coaching certification scheme for internal learning council
• Developed blended learning programme aligned to 70/20/10 model, boosting growth mindset by 82%
• Implemented LinkedIn Learning to all Informa colleagues (80% utilisation which is 33% higher than similar organisations)
• Developed yearly action-oriented leadership programme for 250 Progressive Leaders
• Developed mentoring programme with 89% utilisation to encourage growth across all career stages
• Implemented certification initiative ensuring skills validation with marked capstone projects and accreditation
• Transformed sales tactics from transactional to consultative using neuroscience principles (yielded additional $28k in deals won per colleague)
• Implemented performance management system and best practices (increasing utilisation by 48% from other systems)
• Implemented Career Conversations mindset with health checks, workshops and career stage identification
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Strategic ownership of L&D budget to:

• Over 1400 Colleagues in Informa's Global Exhibitions Division across 6 key regions (Brazil, Canada, Europe, Middle East, USA, Asia/Pac)
• Partner with HR Business Partners in coordinating creation of Development Plans, which provide core data to create Training Needs Analysis for each region
• Analyse training requirements by creating Global Training Council who review and validate catalogue of learning
• Design, develop and coordinate People, Sales, Marketing and Operations learning catalogues
• Design, develop and deliver content behind Salesforce.com implementation programme
• Coach colleagues in formal and informal basis
• Manage Apprenticeship Levy funds Division (UK)
• Contribute toward Inspire Leadership Training initiative
• Manage SAP - SuccessFactors (Performance & Goals application) with focus to increase adoption (163% YOY usage increase)

• Lead an energised team which assesses Quality, delivers L&D and increases knowledge to unique member centric audience
• Strategic delivery of training roadmap
• Created and designed Onboarding, Management and Supervisory development
• Implemented SaaS LMS (Docebo) which supported regulatory and knowledge learning interventions
• Assessed quality and provided insights to support business critical initiatives

• Operational ownership of a unique multi-service utility contact centre, working alongside 400+ amazing staff members supporting an accelerating customer base of over 580,000 customers

• Manage a team of 7 highly energised and productive training consultants
• Support the knowledge transfer to a contact centre environment for all our key utility services
• Actively engage Managers to design and develop training sessions that drive results
• Design, deliver and evaluate our Management development programme 'Discovery'
• Implement the E-Learning Learning Management System through a Totara (Moodle based) LMS
• Design engaging E-Learning programmes through Articulate Storyline

• Actively engaged internal customers to build strong business partnerships and relationships to understand their business and people objectives, challenges and areas for development
• Worked with the Head of Talent, Learning and Development and the Senior HR Business Partners to agree and prioritise the scope of projects to be undertaken which are aligned with people strategy, plans and policies within the relevant business units
• Designed innovative learning and development solutions which utilise blended methods and the latest technology
• Carried out effective training needs analysis, challenging Bus as to the appropriateness and urgency of training requests when compared to business objectives
• Ensured alignment to company and HR objectives by using business objectives as the basis for specific Learning and Development objectives
• Worked in conjunction with Senior HR Business Partners to lead and facilitate change within the business to continually develop and improve the business capacity for change
• Worked collaboratively with all of the HR Centres of Excellence, using them to help develop solutions that will support the business in achieving their objectives
• Supported the identification of strategic people issues in partnership with the business area and support them with learning and development expertise
• Worked closely with the BU, Elearning Manager and External partners to increase the usage of the Intranet Web Based Training offerings

• Managed a team of 6 learning advisors and an instructional designer
• Managed the development and delivery of training for products and services in EMEA for employees, partners, carriers and customers
• Engaged with technical and sales teams in the development of new training offerings to compliment the sale of products and associated services, defining relevant training offerings and bringing these to market in a commercially viable manner
• Developed appropriate pricing frameworks and models applicable for training services across multiple geographies and audiences

• Working with a cross-functional team to develop and market training solutions to internal and external customers
• Building and manage relationships at strategic levels with client groups, ensuring maximum customer satisfaction
• Comprehend and anticipate client needs and link them with training solutions
• Providing consultative services around training strategies, products and services
• Conducting in-depth client needs analysis to determine training requirements and create appropriate training plans that draws on the full range of course offerings
• Building a forecast of all upcoming training requirements based on new product launches, channel expansions, etc
• Liaising between clients and various teams within Education Services to communicate client needs and identify appropriate customized training programs
• Submitting activity reports, provide market intelligence, and support/assist the department in providing solutions to new and existing clients

• Managed a team of 12 inbound Sales team members who sold telecoms products and services
• Regularly exceeded targets
• Delivered coaching sessions

• Managed a team of 3 Trainers and the launch pad team of coaches
• Programme managed the induction programme for inception to delivery for the support centre
• Built out a development and leadership program for internal teams

• Soft Skills Training
• Management and Leadership Training
• Induction Training