Sean-Michael Convery

• Lead and coordinate a field team conducting safety and condition audits across the electrical distribution network, ensuring inspections are completed accurately, on time, and in line with company and industry standards.
• Oversee quality control of inspection findings and reports, reviewing evidence and outputs for accuracy, consistency, and clear communication before submission to ESB.
• Produce and approve concise written reports detailing identified faults, risks, and recommended actions to support operational decision-making and network safety.
• Act as the main escalation point for complex or high-risk issues, investigating incidents, assessing risk, and determining appropriate next steps.
• Liaise with landowners, contractors, and internal stakeholders to coordinate access, resolve issues, and maintain safe working practices.
• Train and mentor team members, manage workloads and scheduling, and support continuous improvement in processes and performance, while remaining hands-on in the field when required.

• Investigated complex buildings insurance and financial disputes in line with Financial Conduct Authority (FCA) principles, ensuring fair and proportionate outcomes for all parties.
• Managed a high caseload efficiently, assessing evidence, analysing policy terms, and drafting clear, well-reasoned decisions to tight deadlines.
• Communicated professionally with consumers, insurers, and legal representatives via phone and written correspondence, maintaining empathy and impartiality throughout.
• Produced detailed case reports and settlement recommendations, demonstrating accuracy, strong written communication, and attention to detail.
• Ensured full compliance with internal and external Service Level Agreements (SLAs) while upholding the Ombudsman’s standards of fairness, transparency, and professionalism.

Throughout 2024 I took the opportunity time backpacking South America with my partner volunteering in various roles and locations.

• Managed end-to-end mortgage enforcement cases on behalf of major UK lenders, ensuring compliance with court procedures and regulatory requirements.
• Liaised with clients, courts, bailiffs, and third-party agencies to progress cases efficiently and resolve issues impacting enforcement timelines.
• Interpreted title deeds, charges, and mortgage conditions to assess enforcement options and ensure the correct legal pathway was followed.
• Balanced a high-volume caseload while adhering to strict compliance standards set by the FCA, SRA, and internal quality assurance teams.

• Held keyholder responsibilities, opening and closing the premises securely and responding to out-of-hours emergencies when required.
• Managed stock control, including placing and receiving orders, monitoring usage, and minimising waste to ensure cost-effective inventory management.
• Coordinated and managed private function bookings, liaising with customers to organise event details and ensuring smooth delivery on the day.
• Ensured adherence to licensing laws, health and safety regulations, and hygiene standards throughout the premises.
• Managed day-to-day shift operations for 20+ staff, directing workloads, coordinating event logistics, and handling escalations to ensure efficient operations and high service standards.