Summary
Overview
Work History
Education
Skills
Notable Projects
Timeline

Sean McDonnell

Liverpool

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational growth.


Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organisational, and product skills with a focus on overcoming technical challenges and implementing successful resolutions.

Overview

22
22
years of professional experience

Work History

Agile Product Owner

Evoke Gaming
01.2024 - 09.2024
  • Collaborated with scrum teams and product managers to deliver software solutions across the product life cycle, with a focus on optimizing the omnichannel customer experience. This included identifying product defects, managing product backlogs, and analyzing KPIs to define strategies
  • Led and mentored a cross-functional web development team of 11 members (front-end, back-end, and QA) to deliver high-quality sportsbook products for major brands under the Evoke Gaming umbrella, including 888 Sport, William Hill, and Mr Green.
  • Improved team efficiency and productivity by reorganizing workflows and optimizing the product backlog, resulting in better alignment with business needs and faster delivery of solutions.
  • Defined user stories, prioritized tasks, and oversaw the development and delivery of multiple projects concurrently, utilizing Agile methodologies to ensure efficient and iterative progress.

Agile Product Owner

High 5 Games LLC
05.2021 - 12.2023
  • Developed and managed the product backlog for the social casino platform, focusing on creating an omnichannel customer experience across Facebook and other platforms. This resulted in a 10% improvement in development efficiency and a 5% increase in overall customer engagement.
  • Led the transition of the social casino platform to a sweepstakes model, developing targeted marketing campaigns and segmenting users to maximize engagement. This resulted in a 15% increase in user retention while ensuring compliance with evolving regulations.
  • Analyzed key performance indicators (KPIs) and user behavior to optimize the social casino platform, supporting inbound marketing efforts and improving customer experience. This data-driven approach led to a 10% increase in average revenue per user.
  • Suggested and led product development into inbound marketing efforts resulting in a reduced marketing spend and reliance in internal efforts vs less dependence on ad-spend.

Digital Transformation Project Manager

Playtech
09.2018 - 05.2021
  • Successfully managed the end-to-end execution of a complex digital transformation project, encompassing key customer operations such as payments systems, customer support, and compliance (AML and responsible gambling), utilizing Agile methodologies to ensure flexibility and responsiveness.
  • Demonstrated adaptability and problem-solving skills by successfully replacing a legacy system while maintaining continuous operations across multiple global markets, minimizing disruption, and ensuring a smooth transition.
  • Conducted a comprehensive analysis of the existing system to identify pain points, inefficiencies, and opportunities for optimization, informing the design and development of a new, improved solutions.
  • Effectively coordinated and managed cross-functional teams (including developers, designers, and business stakeholders) to design, develop, and implement a new omnichannel system that addressed key business needs and improved operational efficiency.
  • Oversaw all phases of the project life cycle, from testing and implementation to ongoing enhancement, ensuring continuous improvement of the new system and alignment with evolving business requirements.

Head of Operations (Contracted Role)

Virtual Gaming Worlds
04.2018 - 09.2018
  • Led multiple teams across multiple global locations
  • Planned and executed the relocation of entire operations from Manila to Eastern EU
  • Developed and implemented a strategy to maintain day-to-day operations during a relocation of operations
  • Coordinated with various stakeholders to ensure a smooth transition
  • Analysed and resolved any issues that arose during a relocation process

Operations Manager

SMD Credit Solutions
12.2016 - 05.2018
  • Conducted a business and digital transformation at SMD.
  • Analysed the company's single points of failure and identified areas for improvement.
  • Spearheaded firefighting efforts to save the company.
  • Developed and implemented strategies to enhance the company's overall performance.
  • Led the company through a successful transformation.

Prince 2 Project Manager

LeoVegas Mobile Casino
01.2014 - 12.2016
  • Progressed from Customer Support to Team Leader to Project Manager
  • Led the project to build a help center and omni-channel solution
  • Created a sustainable, commercially viable multi-lingual support option
  • Coordinated and managed cross-functional teams
  • Conducted testing to ensure quality assurance of the solution.

Retail Store Manager

Everything Everywhere (EE)
05.2011 - 01.2014
  • Provided expert advice and support to customers on a range of digital products and services, including mobile devices, broadband plans, and connected home solutions, ensuring a positive customer experience and maximizing sales opportunities.
  • Consistently exceeded 9 key performance indicators (KPIs), including sales targets, customer satisfaction, and digital product adoption, leveraging data analysis to identify trends and drive continuous improvement.
  • Successfully project managed the regional rollout of a new queue management system across 27 stores, including the creation and delivery of training materials, resulting in improved customer experience and operational efficiency.
  • Implemented strategic initiatives to drive performance improvements, resulting in a significant elevation of the store's ranking to the top 22 nationwide.
  • Collaborated with vendors to deliver comprehensive product training sessions for staff, ensuring in-depth knowledge of digital products and services, enabling them to provide expert advice to customers.

Assistant Store Manager

Carphone Warehouse
03.2003 - 05.2011
  • Exceeded customer expectations by providing expert advice and support on a wide range of mobile phone products and services, including accessories, insurance, and Talk Talk broadband plans, resulting in increased customer satisfaction and sales.
  • Demonstrated strong operational management skills by efficiently handling daily tasks such as credit vetting, sales reporting, billing issue resolution, and phone repairs, ensuring smooth store operations and a positive customer experience.
  • Achieved exceptional sales results, earning recognition as a 'Talk Talk Tornado' and demonstrating the ability to mentor and motivate underperforming staff and branches to achieve their targets. Successfully managed a virtual store and presented a compelling business plan to senior management.
  • Consistently delivered excellent customer service, optimized operational efficiency, and actively pursued professional development opportunities, contributing to the store's overall success and market leadership.

Education

PMP Project Management -

PMI

Prince 2 Project Management -

SPOCE

Skills

  • Agile Product & Project Management
  • Atlassian Suite (Jira, Confluence etc)
  • Cross-functional Leadership
  • Feature Development
  • Software Development Life Cycle (SDLC)
  • Data-driven Decision Making
  • Team Management

Notable Projects

  • "Odds Boost" feature @ evoke
  • "DaVinci Casino" and "High 5 Casino" @ High 5 Games
  • Corporate website overhaul @ High 5 Games
  • Sweepstakes adoption @ High 5 Games
  • Partner integrations @ High 5 Games
  • Omnichannel overhaul @ Playtech
  • AML system integration & KYC @ Playtech
  • PAM Integration @ Playtech
  • Help centre build @ LeoVegas

Timeline

Agile Product Owner - Evoke Gaming
01.2024 - 09.2024
Agile Product Owner - High 5 Games LLC
05.2021 - 12.2023
Digital Transformation Project Manager - Playtech
09.2018 - 05.2021
Head of Operations (Contracted Role) - Virtual Gaming Worlds
04.2018 - 09.2018
Operations Manager - SMD Credit Solutions
12.2016 - 05.2018
Prince 2 Project Manager - LeoVegas Mobile Casino
01.2014 - 12.2016
Retail Store Manager - Everything Everywhere (EE)
05.2011 - 01.2014
Assistant Store Manager - Carphone Warehouse
03.2003 - 05.2011
PMI - PMP Project Management,
SPOCE - Prince 2 Project Management,

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