Sean Hyland
London
Summary
Dynamic professional with expertise in guest engagement, managing health and safety compliance, and implementing HR policies. Proven track record in business development and event planning, leveraging technology integration to drive profit and growth strategies. Adept at leadership development, training, and supervision, with a strong focus on team collaboration and good knowledge of food service. Committed to advancing career goals through innovative solutions and strategic planning.
Overview
18
18
years of professional experience
1
1
Certification
Work history
General Manager
TOCA Social
2023.11 - 2025.03
- General Manager of the site
- An annual turnover of a £5,500,000
- Venue lead in p12 taking £801, 624 net revenue
- Chaired Weekly Leadership meetings to discuss business operations and leaders KPI’s
- Leading a leadership team of 5 and delegating responsibilities and tracking set KPI’s
- Leading a team of 70 teammates
- Training, Coaching and Guiding the whole team to success while implementing the company philosophy
- Weekly KPI call with Senior Leadership Team to discuss the previous week and forecasting for coming weeks
- Overarching control and responsibility of H&S and compliance
- Working with Alert65 to action and complete external H&S compliance audit
- Overseeing stock reports with the leader in charge of stock audits
- Operational running of the venue on a day to day basis
- Working closely with suppliers and contractors
Deputy General Manager
Incipio Group
London
2023.04 - 2023.11
- Deputising the General Manager across 3 sites
- An annual turnover of up to £4,500,000 a year
- Weekly meeting with the General Manager to complete the P&L and budget for the coming weeks
- Managing a team of up to 50 staff in all departments floor, door, VIP waitress and bar staff
- Weekly rota for all departments including contractors for security and cleaning
- Responsible for all health & safety and compliance
- Actioning and completion of monthly venue audits
- Overseeing the stock; ordering, auditing, and reporting
- Operational running of the inside of the venue working closely with a team of up to 15 security staff
- Working closely with the Licensing Authorities to comply with strict conditions
Area Manager
Simmons Bars
2022.01 - 2023.03
- Looking after an area of 6 Sites
- An area with an annual turnover of £8,000,000 a year
- To support the onsite management team with the day to day running of the venues
- To support the venue managers with implementation of new initiatives in venue
- Agree forecasts and rotas with the venue managers on Monday
- End of Week wrap up with Venue Managers
- Attend weekly departmental operations meetings
- Responsible for P&L performance and coaching with venue managers
- Support the venue manager to drive top line sales and implement a business strategies to drive top line sales
- To ensure venues are Health and Safety Compliant
- Ensure venue stock results are within the 1% allowance
- Monthly business reviews with each venue manager and Head of Operations
- Ensure that venues are fully compliant on Flow training and all staff members are up to date on training
- Support venue managers in implementation of training plans for supervisors and AGM’s
- Support venue managers in recruitment of AGM’s and Supervisors
- Ensure that standards are kept to a high standard in all venues
- Completion of Monthly Venue Audits
- Site visits
- Ensure all reporting is completed for incidents and H&S
- New Venue Manager Inductions
Bar General Manager
BOXPARK
Croydon
2018.03 - 2021.12
- Company Overview: A venue with a capacity of 2400
- Full operational control of Bar Operations in a 2400 capacity venue
- Weekly meeting with the Site General Manager to complete the P&L and budget for the coming weeks
- Managing a team of up to 50 staff in all departments floor, door, waitress and bar staff
- Weekly rota for all departments
- Responsible for all staff training, Health & safety and compliance
- Overseeing the bar manager in their stock; ordering, auditing and reporting
- Cost control and target setting
- Operational Running of the whole bar operation working closely with a team of up to 45 security staff
- Working closely with the Licensing Authorities to comply with strict conditions
- A venue with a capacity of 2400
Assistant General Manager
Abbey Bar
Tower Hill
2017.11 - 2018.03
Assistant General Manager
Honky Tonk
Clapham Common
2014.08 - 2017.11
Assistant Manager
Roadhouse
Covent Garden
2014.02 - 2014.08
Assistant General Manager
Supperclub London
Notting Hill
2013.11 - 2014.02
Assistant General Manager
Amber Bar
Moorgate
2011.03 - 2013.11
Assistant General Manager
Novus Leisure
2007.03 - 2013.11
Education
A-Levels - English Literature, Media Studies and Product Design
John Fisher RC Secondary School
LondonSkills
- Guest engagement
- Managing H&S Compliance
- Working to Budgets
- HR/People policies implementation
- Business development
- Event planning
- Technology integration
- Leadership development
- Training and Supervision
- Profit & Growth Strategies
- Good knowledge of food service
- Team Focused
Certification
Food Hygiene Level 3
First Aid Level 2
Fire Marshal
Conflict Management
Personal Licence Holder
Certificates Available on Request
References Available on Request
Affiliations
- Open Water Swimming
- Skydiving
Timeline
General Manager
TOCA Social
2023.11 - 2025.03
Deputy General Manager
Incipio Group
2023.04 - 2023.11
Area Manager
Simmons Bars
2022.01 - 2023.03
Bar General Manager
BOXPARK
2018.03 - 2021.12
Assistant General Manager
Abbey Bar
2017.11 - 2018.03
Assistant General Manager
Honky Tonk
2014.08 - 2017.11
Assistant Manager
Roadhouse
2014.02 - 2014.08
Assistant General Manager
Supperclub London
2013.11 - 2014.02
Assistant General Manager
Amber Bar
2011.03 - 2013.11
Assistant General Manager
Novus Leisure
2007.03 - 2013.11
A-Levels - English Literature, Media Studies and Product Design
John Fisher RC Secondary School