Summary
Overview
Work history
Education
Skills
Timeline
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Sean Hutchinson

Motherwell,United Kingdom

Summary

I am a motivated and dedicated professional with extensive experience in customer service, aviation, and financial operations. With a strong background in roles requiring attention to detail, problem-solving, and a commitment to excellence, I bring a wealth of transferable skills to any organisation. My career has included working for leading brands such as TUI Airways, Ryanair UK, and First Direct, where I consistently delivered exceptional service, resolved complex issues, and ensured customer satisfaction. With a passion for teamwork and effective communication, I am eager to contribute to environments that value precision, empathy, and service excellence.

Overview

3
3
years of professional experience

Work history

Customer Service Representative

First Direct
Blantyre, Scotland
11.2024 - Current
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Processed high-value payments with meticulous accuracy.


Cabin Crew

TUI Airways
Glasgow
02.2024 - 10.2024
  • Ensured passenger safety and adherence to aviation regulations.
  • Provided exceptional service to diverse international travelers.
  • Conducted safety demonstrations and emergency protocols.
  • Managed in-flight sales and inventory efficiently.
  • Resolved passenger issues with professionalism and empathy.
  • Promoted a safe environment by following company regulations.
  • Verified secure storage of hand luggage before take-off.

Cabin Crew

Ryanair UK Edinburgh
Edinburgh, United Kingdom
01.2023 - 02.2024
  • Skilled in performing pre-flight and post-flight cabin checks, ensuring adherence to safety and security protocols
  • Effective communicator, facilitating smooth and efficient interactions with passengers and fellow crew members
  • Experienced in managing onboard food and beverage service to provide a positive passenger experience
  • Trained to handle medical situations on board, responding promptly and coordinating with medical professionals as needed
  • Demonstrated ability to multitask in a fast-paced environment while maintaining high standards of safety and passenger satisfaction.

Customer Assistant

Tesco Motherwell
Motherwell, United Kingdom
12.2021 - 01.2023
  • Proficient in operating tills, handling cash transactions, and processing card payments accurately and efficiently
  • Meticulous in maintaining a clean and organized shop environment, ensuring tidy displays to enhance the overall customer experience
  • Experienced in receiving deliveries, efficiently unpacking items, and promptly restocking shelves to maintain inventory levels and availability
  • Skilled in handling customer complaints and queries with professionalism, resolving issues in line with company policies to ensure customer satisfaction.

Education

Higher National Certificate - Travel and Tourism

City of Glasgow College

Highers - High School

Coatbridge High School

Skills

  • Ability to Work in a Team
  • Passion for Customer Service
  • Effective Time Management
  • Able to Operate Under Pressure
  • Compliance and regulations
  • Complaint management
  • Emergency management
  • Customer Service
  • Call centre experience
  • Complaint handling

Timeline

Customer Service Representative

First Direct
11.2024 - Current

Cabin Crew

TUI Airways
02.2024 - 10.2024

Cabin Crew

Ryanair UK Edinburgh
01.2023 - 02.2024

Customer Assistant

Tesco Motherwell
12.2021 - 01.2023

Higher National Certificate - Travel and Tourism

City of Glasgow College

Highers - High School

Coatbridge High School

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Sean Hutchinson