Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Sean Harrison

Leeds

Summary

Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.

Overview

25
25
years of professional experience

Work History

Sales and Retentions

LeedsPlusnet
Leeds
03.2006 - Current
  • Identified customer needs promptly and efficiently to enhance service delivery.
  • Collaborated with team members to meet project objectives and deadlines.
  • Maintained updated databases with accurate, current information.
  • Promoted customer satisfaction by resolving issues with knowledgeable service.
  • Recognized by management for exceptional customer service contributions.
  • Worked effectively in diverse teams to accomplish goals and resolve product-related issues.
  • Provided guidance to colleagues, fostering a collaborative work environment.
  • Demonstrated strong problem-solving skills, addressing customer requests efficiently.

School IT Technician

Education Leeds
Leeds
07.2000 - 02.2006
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Participated in team meetings to discuss project status updates.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Coordinated with vendors for repair services when needed.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Provided technical support to users via telephone or remote access.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Set up user profiles on local machines according to established standards.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Maintained inventory records of IT equipment and supplies.
  • Deployed operating systems.
  • Resolved hardware issues including replacing parts as necessary.
  • Performed system backups and restores as required.
  • Provided training sessions for end users on how to use various software programs.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained positive working relationship with fellow staff and management.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Oversaw daily performance of computer systems.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Education

GED -

CHEL Training
Leeds
03-1999

GED -

Park Lane College
Leeds
07-1995

GED -

St Benedicts RC Secondary School
Leeds
07-1978

Skills

  • Technical support and troubleshooting
  • Team collaboration and building
  • Problem solving and conflict resolution
  • Effective communication skills
  • Time management and organization
  • Customer relationship management
  • Hardware configuration and network setup
  • Vendor management and monitoring
  • PPE compliance and use
  • Microsoft Office proficiency
  • Social perceptiveness and adaptability
  • Basic math skills
  • Self-directed work ethic
  • Customer service excellence and delivery
  • Active listening and rapport building

Affiliations

  • Cycling individual and groups
  • Waking and camping
  • Astronomy interests and general science
  • Reading books fiction and also to improve knowledge
  • Collection of DVDs and Blu-ray films classics and contemporary
  • Enjoy travel and holidays in a variety of locations
  • Member of RSPB and Sustrans for my interest in maintaining countryside access

Languages

English
First Language

References

References available upon request.

Timeline

Sales and Retentions

LeedsPlusnet
03.2006 - Current

School IT Technician

Education Leeds
07.2000 - 02.2006

GED -

CHEL Training

GED -

Park Lane College

GED -

St Benedicts RC Secondary School

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