Sean Gaffney

I joined John Lewis & Partners as a porter on a zero hours contract and have progressed from this role to a qualified 7.5 tonne delivery driver/installer and I am working towards becoming a technician within the company. I work with different people everyday and no two are the same.

• Performed detailed vehicle checks before and after completing the route
• Worked quickly and efficiently under pressure to ensure deliveries were completed on time
• Adhered to strict tachograph and road safety laws
• Installed and built a variety of furniture and white goods in customers homes
• Used initiative and problem solving skills to complete installations
• Provided reliable service as a result of meticulous attention to detail
• Demonstrated knowledge of John Lewis products and policies in order to answer customer enquiries

• Enhanced customer service by responding promptly to queries
• Had daily meetings prior to opening to coordinate and help run the store more efficiently
• Completed transactions and returns during busy periods all with great service
• General tidying of store while completing tasks
• Worked in different sectors of the store such as clothing and warehouse
• Managed inventory effectively to prevent stock shortages

• Variety of work covered including loading and unloading of lorries, processing of parcels and letters
• Adhering to strict health and safety rules within the site
• Working in a incredibly busy environment during covid meeting tight deadlines
• Provided support to colleagues when managing high volumes of postal items
• Adhered strictly to data protection regulations whilst handling personal correspondence