Sean French

Led design and launch of AOM Air Optimisation Manager service.

• Developed digital solution to innovate and reduce revenue loss from airline commission earnings.
• Delivered benefits across various technology stacks and core systems, ensuring correct commission addition before ticketing.
• Designed a Contract Management Database (CMUI) to enable a single interface for air contracts.
• Developed strategic PowerBI dashboards for reporting
• Secured $1.2M in 2023 and $837K in 2024 from missed commissions.
• Cut annual commission recalls by 74%, saving £458K in 2024.
• Implemented agile strategies with EPAM analysts and engineers to optimise project management.

Oversaw global deployment of APA, Air Price Assurance automation

• Coordinated and tested within core systems within each region, to connect Oversee reprice technology with local mid and back offices.
• Developed technical requirements and documented project outcomes for diverse regions
• Oversaw project timelines to ensure timely product launches.
• Prioritised tasks efficiently to enhance team productivity and collaboration
• Generated £3M revenue from product and ticketing fees with 265 active clients

Developed strategic roadmaps for both AOM and APA

Analysed research data to support strategic planning decisions

• Managed Product and Solutions, Travel Technology support and implementation global teams.
• Collaborated with customer service to support technical aspects of agent-facing products
• Fostered a positive work environment that encouraged creativity and innovation.
• Led with empowering and empathetic leadership style, leveraging emotional intelligence and proactive communication to defuse conflict.
• Troubleshooting an extremely diverse portfolio of bugs, features and site limitations to ensure the integrity of the BCD Travel operations.
• Managed global specialists to align projects with business needs

• Communications, Training & Disruption Coordinator/Manager
• Customer Experience Lead
• Business Integration Manager
• UK&I Editor, ba.com Operations
• Integrity Lead, ba.com Operations
• Sales Team Leader