Sean Fitzgerald

• ICF PCC Executive, Leadership and Team coach with over 20 years coaching and leadership experience. I bring this experience to my coaching for my client's advantage.
• I help clients develop their business vision, build a strategy to connect and empower their teams to produce improved business performance. Fundamentally, enabling leaders to achieve achieve high performance from themselves and their teams.
• I offer bespoke development programmes for individuals and teams to learn and improve performance
• Facilitated SDI workshops and served as a crucial learning partner, enhancing relationship intelligence to improve team dynamics and productivity.
• Demonstrated success in career coaching, facilitating clients' advancement towards their career goals.
• Provided coaching services for multiple organisations, enhancing client development.

• Unit Leader of £38m pa sales turnover operation. Commercially graded as outstanding
• Unit Leader of £38m pa sales turnover operation.
• Achieved consistently above-average employee satisfaction scores, contributing to a positive workplace culture
• Developed team members through targeted initiatives, facilitating tangible career progression opportunities
• Recognised as Role Model / North Star for the employee experience and initiatives
• SME - Group Lead Customer Experience / CI Practitioner Green Belt / Group Of Expertise Stock Management lead / Team Leader Development
• Regional Forum Representative for colleagues and stakeholders

• Led management team of 24 overseeing 410 employees in 24/7 operation
• Established clear expectations at Chesham, resulting in notable improvements in performance during this period. Consistently outperformed regional trends
• Managed multiple sites with a combined sales turnover of £78 million per annum.

• Coached and mentored Store Managers in Guernsey, facilitating their transition by enhancing understanding of Waitrose/JLP culture and operational model.
• Delivered the Waitrose brand experience on Guernsey by managing the UK seconded management teams for two super-stores. Agreed on standards, key performance expectations, and addressed operational issues to achieve these standards.
• Defined business expectations for Guernsey, aligning them with operational standards and performance outcomes.
• Collaborated with stakeholders from Central Head Office teams across retail, commercial, resourcing, HR, and legal to ensure operational alignment.
• Played a key role in the setting up of five newly acquired stores in both Jersey and Guernsey.

• Managed branch operations, driving sales and revenue growth while ensuring policy compliance.
• Increased branch sales by enhancing customer loyalty through dedicated customer service initiatives.
• Ensured compliance with standard operating procedures, supporting efficient branch operations.

Completed A-Level Management Trainee programme and progressed to first store manager position.