Sean Duggan

• Responsible for online sales of 1100+ Collectables and any income-generating items through social media platforms and online auction sites. Month on month net earnings increase from £2,500 in June 2021 to £5,000 in February 2022.
• Perform front of house ownership and effective onboarding of clientele into Dorset Reclaim ecosystem.
• Administration and day-to-day cash flows of Christchurch Depot
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities

• Directly managed team of three colleagues responsible for day-to-day CIB Operations for J.P. Morgan Securities plc specifically to manage fixed income corporate actions for trading desks within J.P. Morgan Services plc.
• Provided mentoring, escalation, and administration support to a wider team of 20+ members within CIB Operations - J.P. Morgan Services plc.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Worked with in-house traders to understand their needs and provide excellent service in a fast and accurate manner
• Proved successful working within tight deadlines and fast-paced atmosphere

• Undertook and managed due diligence process for portfolio consisting of 1300 commercial properties.
• Collated invoices and paperwork and collaborated with accounts personnel and swiftly established existing debt outstanding of £300,000.
• Completed 18 month project within 12 months and recognised by senior management for exhibiting diligence, perseverance and streamlining insurance invoices for future to save time and resources.
• Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations
• Negotiated settlements and payment terms with customers and delivered customized payment plans
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments

• Initiated and developed excellent working relationships with Network Management and senior management level staff at the two clients: Clearstream & Euroclear. Each client generated GBP10 million earnings for BNYM.
• Accomplished 83% reduction in outstanding financial queries from two major clients whilst working at Bank of New York Mellon, saving the organisation an estimated £500,000 in compensation costs.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly and fast service
• Monitored metrics and developed actionable insights to improve efficiency and performance
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
• Introduced higher standards for customer service and increased efficiency by streamlining operations

• Manager of admin team of six dealing with 1,000+ equity-based products such as convertibles, warrants, zero coupon convertible bonds, exchangeable bonds, escrow, and project finance
• Developed service procedures, policies and standards
• Continuously monitored customer service operations to assess agent performance and provide feedback to senior management
• Trained and regularly mentored colleagues on products, performance-oriented strategies and customer service techniques to aid development

Account Manager in Relationship Management Group and Corporate Trust & Agency Group dealing with the onboarding of new clients from the Asia Pacific rim countries.

Onboarding of over 25 new pan Asia clients for Deutsche Bank within a 12-month contract period.