Sean Close

• Assisted with setting up a new branch of an existing waste management brokerage. Responsible for ensuring all bookings are carried out to agreed KPIs, finding quotes for customers, selling the benefits of particular services, through to ensuring that the jobs are invoiced correctly.
• Reactive in order to solve issues and find solutions to issues that may arise through liaising with customers, vendors, and Contract Managers.
• Constant communication with the board and sales team on the performance of vendors to present back order, to improve service.
• Through expansion, I have been responsible for supervising others, training and mentoring others, along with taking on Facility Manager tasks to ensure that the office runs smoothly.
• Additional duties leading on from my initial role included elements of account management, which have led me to run accounts myself, developing the relationship, exceeding their expectations, and being accountable for my decisions.
• Promoted to Contract Coordinator with responsibilities, managing the data needed to build customer contracts on our internal systems for booking and invoicing.
• Working closely with the Sales and Commercial Teams to ensure that all the relevant data and information are provided to enable us to set new customers up, meeting all compliance standards, and also ensuring correctness and training where necessary.
• Along with the above responsibilities, I have taken it upon myself to ask to get more involved with the Marketing team, and have worked with them to create copy that can be used on the website and promotional materials.

• Planning and coordinating bookings and deliveries of orders for Mattel Toys to various stores across the UK
• Building relationships internally with warehouse and externally with customers and hauliers
• Ensured that the end to end process from sending the order to pick to ultimately having it delivered ran as seamlessly as possible
• Creation and presentation of reports to highlight improvements to process with internally and with vendors.

Temporary Agency role after being made redundant

• Worked with major high street chains to order stock in for the Autumn/Winter season.
• Close working relationship with external supply chains.

• Leading and coordination of inbound and outbound customer service teams to improve quality and efficiency of calls/emails to customers and Representatives as well as driving sales
• Coordination of daily tasks to ensure that each process is completed each campaign on time and correctly
• Creation and delivery of training sessions and workshops to improve service and also train agents on new systems and processes
• Call analysis and monthly coaching and reviews with agents and team leaders to discuss results, training needs and any issues encountered by agents
• Responsibility of taking ownership of the quality monitoring system, working with colleagues in Mumbai to ensure that the system was working efficiently and was capturing sufficient contacts for each individual agent to assessed on.

• Creation and delivery of training for new starters and operational training to team managers
• Call monitoring, analysis, feedback and coaching to ensure the highest standard of quality throughout both Personal Injury and PPI call centres
• Day to day use and maintenance of databases and spreadsheets that are used around the business for reporting, calculating bonus and performance across call centres.

• First point of contact for the consumer within the company
• Effectively use of customer service skills, empathy and knowledge of personal injury criteria to assess and guide the consumer through the claim process
• Extra responsibilities such as coaching new members of staff, Live Chat and verification has enabled me to expand my knowledge of Personal Injury criteria
• This has also led to a greater need for me to communicate with all levels to ensure consistency and quality.

• Responsible for managing the sale of print and online advertising for a portfolio of publications within the educational, engineering and legal fields
• Pro-active in researching the market, sourcing new business through exhibitions and turning them into sales.

• Worked within a flexible multi-media and multi market production team , responsible for producing the group's printed catalogue, website and CD-ROM media content to agreed quality standards and timescales
• Extra responsibilities such as mentoring other colleagues and also being flexible by undertaking secondments, supporting other areas of the business such as Product Management to ensure production tasks are carried out to deadlines and product information is marketed in the most effective way.

• Logging deliveries and ensuring the correct work is given to data processing department plus general office based duties such as administration, filing and running reports.