Seamus O'Neill

• I resolve an average of 200 credit/fraud inquiries per day as a Risk Analyst at Global Payments, a leading global company serving 3.5 million customers in 100+ countries.
• With a top-performance record, I consistently deliver efficient solutions to safeguard financial transactions and mitigate risks for our global customers.

Duties:

• Utilise advanced analytical techniques to assess credit risk, fraud, chargebacks, and card-not-present transactions across diverse merchant portfolios, ensuring comprehensive risk evaluation.
• Successfully implemented robust risk mitigation strategies, resulting in significant financial loss reduction and improved security.
• Conducting diligent and continuous monitoring to evaluate the effectiveness of risk management strategies, promptly identifying areas of improvement and taking proactive measures.
• Ensuring strict compliance of merchants with processing agreements, making necessary adjustments proactively to uphold contractual obligations.
• Collaborating with cross-functional teams to identify and address emerging risks, fostering a culture of shared responsibility.
• Producing concise reports synthesizing key findings, presenting comprehensive risk assessments to senior management, and facilitating informed decision-making at the highest level.

• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Ensured that I complied to my break and lunch schedule to meet company target of adherence 90% per day.
• Assisted with escalated cases to ensure that they were resolved within the designated company SLA.

• Create and deliver one-on-one fitness programmes for clients, motivating and guiding them to achieve their goals