Scott Woodfinden
Stockport,Cheshire
Summary
Dedicated professional with expertise in customer service, adept at handling difficult customers and ensuring workplace cleanliness. Proven ability to multitask efficiently while taking orders, setting tableware, and managing cash handling. Skilled in drinks upselling, bar service, and table waiting, with a strong focus on enhancing the customer experience. Committed to maintaining high standards of service and seeking opportunities for career growth within the hospitality industry.
Reliable team player with keen interest in food and beverage industry, bringing strong customer service and communication abilities. Capable of multitasking and maintaining high standards in fast-paced environments. Dedicated to enhancing customer satisfaction and contributing to positive dining experience.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Food and beverage assistant
Genting Casinos
Stockport, Cheshire
06.2024 - 11.2024
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Provided detailed menu information to customers, facilitating informed choice making.
- Managed table arrangement for maximising dining capacity during busy periods.
- Cross-sold additional dishes and beverages boosting overall revenues.
- Promoted daily specials leading to increased sales.
- Followed strict alcohol serving laws maintaining legal compliance.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Food and beverage assistant
Clayton Hotel
Manchester, Cheshire
12.2021 - 06.2024
- Followed strict alcohol serving laws maintaining legal compliance.
- Trained new team members, contributing to staff proficiency.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Greeted customers, presented menus and shared information about available special items.
- Polished glasses and cutlery to pristine standards.
- Kept tables clear of used crockery, glassware and cutlery.
Receptionist
Travelodge
Stockport, Cheshire
03.2020 - 12.2021
Education
GCSEs -
Cheadle Hulme High School
Stockport 09.1991 - 09.1996
Skills
- Handling difficult customers
- Multitasking efficiency
- Taking orders
- Tableware setting
- Workplace cleanliness
- Cash handling
- Customer Service
- Drinks upselling
- Bar service
- Table waiting
Affiliations
- plane spotting
References
References available upon request.
Timeline
Food and beverage assistant
Genting Casinos
06.2024 - 11.2024
Food and beverage assistant
Clayton Hotel
12.2021 - 06.2024
Receptionist
Travelodge
03.2020 - 12.2021
GCSEs -
Cheadle Hulme High School
09.1991 - 09.1996
Similar Profiles
Ryan SteenRyan Steen
CROUPIER at Genting CasinosCROUPIER at Genting Casinos
BHOJRAJ CHAUDHARYBHOJRAJ CHAUDHARY
Galley Operational Steward Supervisor at Genting Dream and Resort World Cruises, Viking SkyGalley Operational Steward Supervisor at Genting Dream and Resort World Cruises, Viking Sky
Amanda Garcia-BuenoAmanda Garcia-Bueno
Lead Supervisor of Food&Beverage at Resorts World GentingLead Supervisor of Food&Beverage at Resorts World Genting