Open to work
Scott Winspur
Redditch,United Kingdom
Work preference
Summary
Accomplished IT professional with extensive expertise in AS400 programming, SAP data migration, and data profiling tools. Demonstrates strong proficiency in Office 365 and ITIL frameworks, coupled with a deep understanding of the software development lifecycle. Proven track record in technical leadership and service delivery optimisation, leveraging agile methodologies to enhance IT project management. Adept at using Jira and Confluence for effective decision making and project coordination. Committed to driving innovation and efficiency within technology-driven environments.
Overview
22
22
years of professional experience
Work history
Application Manager
BHSF
Birmingham
2022.08 - 2024.03
- Oversaw operations as Head of IT and Operations Manager, ensuring continuity and support.
- Drove reduction of aged tickets by 68% and increased production capacity by 30% via new service management processes.
- Crafted 12-month IT roadmap, addressing GDPR and ISO27001 compliance requirements.
- Managed project for review and migration of IT documentation to SharePoint, improving accessibility and user experience.
- Engineered software solutions to enable daily data delta extracts for new data lake.
- Spearheaded implementation of Arcad software with Github, optimising AS400 development lifecycle.
Project Manager (Contractor)
HMRC
Birmingham
2021.07 - 2021.12
- Assisted in developing standard operating procedures and template documents using MS Project to streamline customer meetings.
- Supported creation of MS Excel trackers to monitor financial progress and achievements, enhancing reporting clarity with automated visual functionality.
- Facilitated GDPR compliance remediation programme at HMRC to ensure regulatory adherence.
Service Architect (Contractor - 5 contract renewals)
Harvey Nash
Birmingham
2020.02 - 2020.08
- Developed high and low level designs for IT service management project, integrating BMC Helix ITSM, Discovery, CMDB, and Intrado CCPro systems to enhance service delivery.
- Facilitated timely delivery of all high-level and low-level designs, ensuring essential board approvals were secured.
- Created high-level designs for HR Excellence Project, incorporating Workday, BMC Helix Business Workflows, DocuSign, and SharePoint with AIP to streamline HR processes.
- Developed low-level designs for HR Excellence Project, excluding Workday.
Technical Delivery Manager/Service Architect (Contractor)
Serco
Solihull
2019.10 - 2020.01
- Produced robust target operating model, securing critical sign-off and strengthening bid team's competitive edge in defence sector.
- Developed service design support models that enabled smooth transition of multiple projects in corporate, defence and citizen services.
- Facilitated seamless project sign-off by delivering service transition plan and documentation within justice and immigration sector.
IT Consultant (Contractor - 2 contract renewals)
Royal Mail Property and Facilities Management (ROMEC)
Stockport
2015.12 - 2018.05
- Data Migration Lead for data migration and decommissioning project (11 months) of Romec's HR and Payroll AS400 systems to Royal Mail's SAP 4.7 and Success Factors systems. Produced plans/strategy for migration. Management of data consultants, data cleansing and reconciliation. Involved with full ETL life cycle. Developed legacy extract programs. Performed data transformation using Oracle DN: Director application. Created/amended existing LSMWs for loading data into SAP.
- Executed data migration from Romec's HR system into Payroll system to facilitate transition to SAP.
- Test Manager for Payroll project (5 months) for Infor Payroll and System 21 systems. Management of project/test plan to ensure all application and data configuration changes were tested and signed off. Performed development changes to support project.
- Test Manager for Work Allocation Project (5 months). Produced test plan/scripts and performed end to end testing for new Work Allocation application (FLS Visitour) and integration with existing System 21 application on AS400.
- Project Manager for project (6 months) to consolidate number of environments on System 21 on AS400. Produced project plan, managed resources, performed analysis of software changes and data migration. Delivered project £100,000 under business case.
- Implemented role-based security for HR and Payroll application, collaborating with Finance, HR, Payroll, and IT stakeholders to define security requirements.
- Conducted GDPR analysis to create detailed register of sensitive data on AS400 system, outlining current position and actions for GDPR compliance.
Service Delivery Manager - Corporate IT Services Account
Serco
Birmingham
2011.11 - 2015.11
- Delivered infrastructure and application services to client base of 75,000 users globally and supporting End User Computing for approximately 23,000. Account with annual budget of £70m (£40m support, £30m projects).
- Primary communicator for all Major Incidents to CIO and CTO level globally with stakeholder management of this executive base on regular basis.
- Maintained service levels and produced Service Level reports for executive level, presenting service achievements and improvement initiatives at MD, CTO, and global stakeholder review meetings.
- Chaired technical review board and CAB, accountable for final approval of all changes within Change Management.
- Managed service continuity and conducted regular failover tests, ensuring successful failover of all critical services.
- Handled on-call escalation for incidents outside of UK business hours.
- Instigated changes to service reporting to align to service areas resulting in identifying key improvement areas which improved contract service performance.
- Ownership of annual Deloitte audits reducing findings to zero defects over two years.
- Significant focus on defect prevention/incident reduction initiatives yielded 50% reduction in infrastructure incidents thereby resulting in increased availability of service.
- Pro-active initiatives such as problem management and EOL/risk management resulted in 13.5% increase in Customer Perception Rating for Infrastructure Service.
- Increased Severity 1 Incident resolution from 80% to 95% across all clients with service level breaches being at their lowest ever.
- Reduced volume of open incidents by around 25% by managing workload effectively across teams and using Problem Management techniques.
- Delivered service improvement plans to clients with interface at director level to show measurable success factors of delivered plans.
Service Delivery Manager - Romec Account
Serco
Birmingham
2012.12 - 2013.09
- Led eight-month initiative to transform AS400 payroll system, improving accuracy and ensuring compliance with pension modifications.
Service Delivery Manager - Royal Mail Account
Serco
Birmingham
2002.05 - 2012.12
- Led initiatives achieving continuous year-on-year improvements in key performance indicators, driving service delivery excellence.
- Managed large projects and major upgrades to HR and payroll systems, enhancing overall system efficiency and maintaining high quality standards.
- Directed HR and payroll AS400 application development, ensuring timely delivery within budget constraints to support operational goals.
Education
BSC Degree - Agriculture & Biological Sciences
Newcastle Upon Tyne University
Skills
- AS400 programming and applications
- SAP data migration
- Data profiling tools
- Jira and Confluence
- Office 365 proficiency
- ITIL frameworks
- Software development lifecycle
- Technical leadership
- Service delivery optimization
- IT project management
- Decision making
- Agile methodologies
Expertise
- AS400 Programmer: Highly skilled AS400 analyst programmer.
- Team Management of AS400 application development and support teams.
- Full software development life cycle knowledge.
- Technical lead, collaborating with clients to define requirements and produce technical solutions.
- Project Manager: Extensive experience in technology projects.
- Experienced in using different project management methodologies (waterfall, agile, critical path etc.).
- Strong Stakeholder Management at all levels.
- Change management and business change.
- Data Migration Lead/Analyst: Experienced in migrating legacy systems to SAP.
- Team Management of data consultants.
- Strong documentation skills: Strategy, plans, reporting, data mapping templates.
- ETL (extract, transformation and load) lifecycle.
Timeline
Application Manager
BHSF
2022.08 - 2024.03
Project Manager (Contractor)
HMRC
2021.07 - 2021.12
Service Architect (Contractor - 5 contract renewals)
Harvey Nash
2020.02 - 2020.08
Technical Delivery Manager/Service Architect (Contractor)
Serco
2019.10 - 2020.01
IT Consultant (Contractor - 2 contract renewals)
Royal Mail Property and Facilities Management (ROMEC)
2015.12 - 2018.05
Service Delivery Manager - Romec Account
Serco
2012.12 - 2013.09
Service Delivery Manager - Corporate IT Services Account
Serco
2011.11 - 2015.11
Service Delivery Manager - Royal Mail Account
Serco
2002.05 - 2012.12
BSC Degree - Agriculture & Biological Sciences
Newcastle Upon Tyne University