Summary
Overview
Work History
Skills
Timeline
Generic

Scott Wilkinson

Aldershot

Summary

Proven Warehouse and Operations Manager with a track record of enhancing operational efficiency and customer satisfaction within Warehousing and Logistics.

Skilled in problem-solving and team leadership with a strong background in CAA screening procedures. Expert in maintaining compliance and fostering strong client relationships.

Overview

7
7
years of professional experience

Work History

Operations Manager

X2 Handling
11.2022 - 06.2024
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Ensured the business followed CAA protocols with regards to screening cargo.
  • Writing SOP's and ensuring the business follows protocols.

Operations and Warehouse Manager

Freightnet Handling
02.2022 - 11.2022
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely processing and airline deliveries.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track cargo movements.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Developed safety programs to protect workers and reduce injuries.
  • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Oversaw implementation of sustainable practices within warehouse operations, reducing energy consumption and waste production.
  • Facilitated smooth expansion of warehouse space to accommodate business growth.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Integrated warehouse operations with existing and new business processes.
  • Implemented a clear recruitment strategy to identify potential staff strong points.
  • Maintained annual leave records ensuring warehouse cover at all times.

Recruitment Specialist

RightNow Recruitment
06.2021 - 01.2022
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
  • Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
  • Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
  • Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
  • Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
  • Assisted with writing job postings and job descriptions for boards.

Sales Executive

Freightnet Handling
04.2018 - 06.2021
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and
  • desires to identify and recommend optimal procedures.
  • Developed strong rapport with customers and created positive impression of business.

UCH2 Site Manager

UCH Logistics
09.2017 - 04.2018
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Oversaw all daily warehouse operations and equipment maintenance.
  • Oversaw employee attendance records.
  • Created weekly and monthly reports and presentations for management team.
  • Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee work schedules.

Skills

Problem-Solving

Team Leadership

Customer Service

Operational Efficiency

Decision-Making

Planning and Implementation

Staff Training

Policies and procedures implementation

Performance monitoring

Employee Motivation

Staff Development

Maintaining Compliance

Client Relationships

Process Improvement

Health and safety compliance

Timeline

Operations Manager

X2 Handling
11.2022 - 06.2024

Operations and Warehouse Manager

Freightnet Handling
02.2022 - 11.2022

Recruitment Specialist

RightNow Recruitment
06.2021 - 01.2022

Sales Executive

Freightnet Handling
04.2018 - 06.2021

UCH2 Site Manager

UCH Logistics
09.2017 - 04.2018

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Scott Wilkinson