Summary
Work History
Education
Skills
Timeline
Music - Listening and Performing
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Scott Ward

Scott Ward

Kilmarnock

Summary

Results-oriented hospitality leader with over 20 years of experience driving operational excellence in high-revenue environments. Consistently achieved top audit scores and managed large teams, supporting new store openings and delivering significant profit growth. Recognized with multiple awards for outstanding performance and compliance in restaurant management.

Work History

Patrao in Waiting

Nando's Kilmarnock
01.2026 - Current
  • Achieved the highest audit scores in Scotland.
  • Drove profitability and enhanced operational performance.
  • Cultivated leadership skills in team members.
  • Assisted with selection and training of new team, analyzed and implemented changes in restaurant operations, set standards to instill high-performing culture, and focused on workplace efficiency.

First Assistant Manager

Nando's Glasgow Fort
03.2023 - 01.2026
  • Leadership role in a restaurant generating £95k weekly turnover.
  • Provided full operational accountability.
  • Supervised staff, organized inventory, and monitored labor costs to ensure efficient operations.
  • Enhanced KPI performance and profitability through strategic recruitment, training, and behavioral initiatives.

Restaurant General Manager

KFC GB Ltd
04.2019 - 03.2023
  • Oversaw profit and loss (P&L) management, ensuring financial health of operations.
  • Directed recruitment and succession planning initiatives to build a strong leadership pipeline.
  • Conducted employee relations investigations and disciplinary processes to maintain workplace standards.

Area Manager

Tim Hortons
09.2017 - 03.2019
  • Managed eight restaurant locations.
  • Assisted in the opening of eight new stores.
  • Guided Restaurant Managers in achieving operational excellence and leadership skills.
  • Ensured operational consistency during expansion phase, supporting team stability.

Restaurant General Manager & Area Coach

KFC GB Ltd
11.2005 - 08.2017
  • Oversaw operations for eight restaurants as Area Coach, ensuring compliance and performance standards.
  • Completed 40 consecutive successful audits, leading to recognition for award-winning performance.
  • Managed restaurants up to £50k weekly revenue
  • Oversaw operations of restaurants with weekly revenue up to £50k.

Education

BA (Hons) - Business Management

De Montfort University
Leicester, United Kingdom

BA - Arts & Social Sciences (Sociology)

University of Strathclyde
Glasgow, Scotland

Skills

  • Leadership & People: Talent acquisition
  • Business & Operations: Labour management, Multi-site operations, Operational excellence, P&L management
  • Workplace morale
  • Teamwork and collaboration
  • Customer relationship management
  • Compliance & Performance: Performance evaluation
  • Growth & Delivery: Team management

Timeline

Patrao in Waiting

Nando's Kilmarnock
01.2026 - Current

First Assistant Manager

Nando's Glasgow Fort
03.2023 - 01.2026

Restaurant General Manager

KFC GB Ltd
04.2019 - 03.2023

Area Manager

Tim Hortons
09.2017 - 03.2019

Restaurant General Manager & Area Coach

KFC GB Ltd
11.2005 - 08.2017

BA - Arts & Social Sciences (Sociology)

University of Strathclyde

BA (Hons) - Business Management

De Montfort University

Music - Listening and Performing

I play in a band that performs and weddings and functions.  I also enjoy listening to music. 

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Scott Ward